Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Good Benefits and enjoyed working with co" ((in 560 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 450 reviews)); "Work from home was flexible and convenient." ((in 404 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 371 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 317 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 319 reviews)); "No training and coaching." ((in 142 reviews)); "bad managers are not removed" ((in 137 reviews)); "Poor management and leadership." ((in 92 reviews)); "Constant layoffs and restrictions added to the job combined with the new PTO policy has really made it challenging to want to work here." ((in 59 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,796 total reviews)

David Cordani

65% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,796 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Apr 14, 2025

Massive organization, differs by department

Senior advisor

Recommend

Business Outlook

Pros

Great social culture. This company tries to care about it's employees and offers a lot of resources and benefits.

Cons

The Express Scripts organization is massively disorganized, with often multiple re-orgs per year. It's hard to ever know what your role is or become proficient in it, because it will likely change again in ~6 months.

The Cigna Group Response

Thank you for sharing your experience. Our goal is to create an environment where our team members feel supported, and your feedback will help us moving forward.

5.0

Apr 11, 2025

Challenging & enjoyable

Senior advisor

Recommend

Business Outlook

Pros

Hybrid Schedule, three office days.

Cons

Most of my team is remote, but due to location, the role is aligned with an office when it doesn't need to be.

The Cigna Group Response

Thank you for your feedback to help us improve. We appreciate your contribution as part of The Cigna Group!

2.0

Apr 11, 2025

Cold Calling sales job

Personal advocate

Recommend

Business Outlook

Pros

Pay and PTO was great Employees were really nice.

Cons

-The job is essentially a cold calling sales job. Most of the customers you outreach to do not want to be bothered and hang up on you. Combine that with an unrealistic say yes rate of 90% to customers who didn't even ask for your services. -Training was all over the place. -The systems and processes were outdated. Had to navigate through five or six systems for every call and most steps were redundant. Like using three systems to essentially log the same information instead of them being connected. -Time was extremely micromanaged. Every single minute of your day had to be accounted for using one of the many systems. -Health benefits were very expensive especially since this is a health insurance company.

The Cigna Group Response

Thank you for sharing your experience with us. We're always looking for feedback, and we appreciate your input.

Viewing 412 - 414 of 6,796 Reviews

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