Tim Hortons reviews

The owners and management is ridiculous! They gossip, they yell, they're rude, they treat their employees like dirt. They except perfection out of you, and if you mess up they either fire you, dump your hours, or yell at you; and all this you're dealing with for a measly minimum wage (by the way, theres no way you're getting a raise). I clearly remember how I once puked at work, and had to sit there till the owner showed up for 40 minutes (mind you while I was still puking), and only then did they let me go home, and to add to that they cut my hours to only 8hrs a week, because the manager told the owner that i was "faking puking" ... I was afraid to leave work when I found out that I had a case of the flu, so i had to work through it, I can't even imagine how many people i got sick there, and they saw me coughing and unwell, and still said nothing about it: I think its really unprofessional when your customers have to be subjected to your employees illness. Oh, and don't except to get any time off, I had Christmas plans with my family and I asked for a few days off 3.5 weeks ahead of time and the owner flat out told me "no!" ... even though the policy is that if you give 2 weeks notice its acceptable, and then I got punished even more and she even cut my hours down to nothing. And to add to all this working there during the actual shift was hell! They were so disorganized I had to run back and fourth several times to grab donuts because the showcase was often empty and some of the donuts weren't even placed in it to begin with; all this and while taking other orders and making sure that the cars got through the drive through in under 30 seconds, which is totally unrealistic especially if people get for example a mocha latte and a breakfast panini (all time consuming things to make) and then I got yelled at for voiding things on the POS, because while i was running around sometimes I wouldn't be as careful (on a bad day maybe 10/400 orders, thats 2.5% ON A BAD DAY! ) Overall the job would have been just fine had it been slightly more organized and owned by somebody else, and that did't seem to be happening, so after 6 months I quit.

Absolutely atrocious raises and wages. The benefits do not create incentive and do not reflect what should be appropriate for Canada's largest fast food restaurant chain. When you are hired, the starting salary is minimum wage and the raises are at $0.15 every 6 months or more. Only if the manager really gets around to it. Your "training" largely involves sitting at a computer for a few hours and having to memorize and do several videos and online quizzes. After that you will be obligated to get some real experience, so then you are thrown into the coffee "department" and must fulfil every order to perfection. What i'm getting at is that new hires are not properly trained. It's a short learning curve, and mistakes are forbidden. Even the management salaries are terrible. There is no incentive for employees to remain, and the high turnover rate only increases training costs. If salaries were raised (preferably for university students,supervisors and managers), then employees would be motivated to stay and feel as if the corporate ladder exists. Employees are required to put on a plastic smile all the time, and constantly keep the workplace spotless, and put on this servile attitude towards customers. The supervisors are also severely undervalued, and underpaid and usually work over eight hours, to even thirteen hours a day. The manager makes a marginally decent living, yet has a very short collar on, and they are constantly jerked around by corporate in regards to any policy being introduced. They also have a shoddily designed office and this does make Tim Horton's look even more pathetic than it's competitors.