Tim Hortons reviews

3.3

46% would recommend to a friend

(12,945 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,945 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Jul 3, 2025
Recommend
Business Outlook

Pros

Build relationships with coworkers and regular customers. Good teamwork and socialization opportunities. Fast-paced environment gets you exercise and makes shifts go by faster. Food and drink are free or discounted while on the clock.

Cons

Managers are incompetent and always gave us conflicting rules so that no matter what we did, we'd be in trouble. We were almost always behind schedule due to THEIR poor time management, and we were the ones punished for it because they'd force us to stay past clock-out time to help stock. Hard work goes underappreciated, and the slackers get away with not pulling their weight. They give insultingly bad hours to students. Lots of unpleasant tension and racial microaggressions happening towards non-white employees. Some customers are horribly rude for no reason (you'll get that anywhere in fast food, though).

1.0
Jan 24, 2025
Recommend
Business Outlook

Pros

Meal Allowances, Travel Allowance, Medical Benefits

Cons

- Always dragging their feet when it comes to paying overtime. - SOP is just passed around verbally, constantly changing without notice. -They refuse to hire new staff, just shuffle people around to different stores to cut costs. - HR is completely useless at actually doing their job. - Supervisors/Managers are too busy micromanaging every little thing.

1.0
Feb 14, 2023

Don't walk, run.

Anonymous employee
Recommend
Business Outlook

Pros

Flexible, tips, free food/drinks, nice regulars, fun staff

Cons

Toxic management, Extremely unprofessional, no consequences for actions, everything is broken all the time, everyone smokes weed/takes multiple smoke breaks, massive turnover rate, manager hated confrontation, never was properly trained, extremely dirty workplace, no-call-no-shows happens on daily basis (even from management) with zero consequence. scheduling is sent out 1-2 days notice max.

Viewing 16 - 18 of 12,945 Reviews

Glassdoor has 13,746 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.