Tim Hortons reviews

3.3

46% would recommend to a friend

(12,945 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,945 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
3.0
Dec 15, 2016
Recommend
Business Outlook

Pros

1. Lovely coworkers, lifelong friendships 2. Scheduling was rarely an issue (until my availability changed) 3. Good first job. Substantial amount of experience to take with you to help advance your career. 4. Free hot drinks and snacks during your shift. 5. Decent benefits but only offered for full time workers.

Cons

I worked at Tim Hortons for over a year and a half. There were a lot more cons taken out of this than pros. 1. Performance reviews were never done for everyone on a 6-month schedule, only a select few were chosen for a potential raise if they had pestered the manager beforehand or because of favoritism. 2. Most unprofessional manager that I have witnessed. Does not take responsibility, expects other workers (especially Supervisors) to deal with everything. 3. When management was notified about my schedule change from full time to part time due to school, I was told that I was unneeded and they preferred to hire someone new instead. 4. Incredibly hard to move up the ladder. 5. Can be really stressful and fast paced. 6. As with all customer service jobs, you will encounter a handful of rude, disrespectful customers. 7. Surprisingly a more dangerous job than I had first anticipated. 8. It's been a while since I had left this job and I still smell like coffee.

2.0
Aug 23, 2016
Recommend
Business Outlook

Pros

Good first job experience, learn how to use a cash register, learn basic customer service skills. You also learn to be patient both with customers as well as other coworkers. I like that the company is charity centered, with their annual Camp Day event.

Cons

My experience working at Tim Horton's was far from pleasant. Hard workers hardly receive recognition for what they do, and as long as you're in good with management, you can get away with sitting in the break room sipping on sodas for half of your shift. My hours were not flexible, seeing as they had a very high turnover rate. I had met at least five new coworkers in the two months I worked there. Not to mention, these coworkers were a total joke; one would totally shut down in the middle of the morning rush, the other simply had no idea what they were doing most of the time. Employees didn't receive adequate training before going out onto the floor. I, myself, had about five minutes with the cash register layout before being greeted with several customers. A very stressful experience, if you are not prepared. Management could be very unreasonable with how they treated their employees. Sometimes they would scold them for things that were out of employee's control, like running out of muffins in the display case for example (the baker's job is to keep the display case as full as possible during rush hour.) Supervisors were also very controlling at times; sometimes they thought of themselves as the actual management and would act as such. Many, MANY labor laws were broken. One of my coworkers told me a story about how he worked a consecutive twenty-four hours. He had an eight hour shift during the day, they had an overnight worker call in sick, so he stayed for that, and then he worked the next day for another eight hour shift. Although it was voluntary, the management should never have let him stay for that long.

Viewing 25 - 27 of 12,945 Reviews

Glassdoor has 13,746 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.