TransUnion reviews

3.6

58% would recommend to a friend

(2,773 total reviews)
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Christopher Cartwright

65% approve of CEO

56% positive business outlook

TransUnion has an employee rating of 3.6 out of 5 stars, based on 2,773 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TransUnion employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Aug 27, 2020

Run From This Company

Recommend
Business Outlook

Pros

I do not have anything positive to say about TransUnion. I have wasted several years of my life here. That will soon change.

Cons

They underpay lower level females, they allow bad employees to get away with policy infractions with no recourse and then punish the entire team, the HR Department cannot be trusted as they do not keep things confidential even when it's about you and they have not been honest about security issues related to their products which continues to put more work on many levels of the organization. Don't believe the smoke and mirrors of this organization. Everything here is a facade. They laid off hundreds of employees around the world impacting all of our consumers forcing them to hold for hours to get support on their credit-related issues. This affected all of the organization's business units as well. Poor decision making across the organization.

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TransUnion Response
5y
I’m really disappointed to read your review — it doesn’t at all describe the culture we’ve worked hard to build. Let me assure you we endeavor to ensure our compensation packages are competitive and fair for all associates. The same goes for our work environment — striving for and expecting honesty, transparency and trust. I’m sorry to hear this has not been your experience and if you’re willing, I urge you to reach out to me so I can learn more. - Anne Leyden, EVP HR
2.0
Aug 10, 2020

Good company, but disorganized leadership

Anonymous employee
Recommend
Business Outlook

Pros

Benefits (outside of vacation/sick) are excellent Company (senior) leadership are good

Cons

1. As a whole, TU just cannot do "simple". For example when investigating and bringing in new technologies, most efforts drown in (perceived) "requirements" before they even have a chance to play and get an understanding of its characteristics. Many decisions regarding the recommendations of these technologies are left up to folks with personal ambitions who have a bias. The as a result, most of these efforts languish, are late, always confused, with little coordination. 2. The company allows (especially newer) managers too much freedom and autonomy. This generally isn't a problem, but at TU while most Managers are "ok", there are pockets of absolutely horrible ones who lack the maturity to manage people or know how to motivate them in a positive way. If you get hired here and you sense things are not working out, or a little off? My suggestion is to move to another group ASAP, or leave the company. 3. FTO. TU changed from specific vacation days (19/year) to an "Unlimited" model. From what I saw, there was too much work to request vacation, unless it was done months in advance. When making requests on shorter notice, always drew the ire from my particular manager. (Another example of immaturity). When I started, I was allotted 19 days, but I think I only took 2 days by July. This isn't good.

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TransUnion Response
5y
Thank you for taking a moment to write about your time here at TransUnion - I appreciate you sharing a candid review. Acting in the best interest of our people, our customers and consumers, and TU is always priority. We have rigor around certain processes to put safeguards in place. I can understand that sometimes this can feel challenging and I value the perspective you share. We believe in building strong managers who do what's right for our customers, consumers and associates. Our managers should be empowering their teams to make time for the things that matter to them both personally and professionally. I'm disappointed this didn't turn out to be your experience. We strive to continuously get better and move to the next level, and feedback like yours is so important to do that. - Anne Leyden, EVP HR
2.0
Jul 22, 2019
Recommend
Business Outlook

Pros

1. Inhouse perks such as donuts and soda 2. Clean pleasant environment 3. All office needs provided

Cons

1. Toxic work environment 2. Raises only given to 1% 3. Management over paid

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TransUnion Response
6y
I'm appreciative that you chose to leave a review of the time you spent with us in our San Luis Obispo office. It's essential we have an environment where everyone can bring their best self and continue to innovate, while driving the career they want. I'd welcome you to reach out to me and share more detail around what you experienced during your time at TU so we can look into it. - Abhi Dhar, Chief Information and Technology Officer
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