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      TransUnion

      Engaged Employer

      TransUnion reviews

      3.6

      58% would recommend to a friend

      (2,776 total reviews)
      avatar

      Christopher Cartwright

      65% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      TransUnion has an employee rating of 3.6 out of 5 stars, based on 2,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TransUnion employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Dec 17, 2021

      Great benefits, horrible growth opportunities

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Flex time off, good benefits, good pay. They previously had a HORRIBLE track record for hiring and developing people of color, outside of Asian people. They have worked more diligently to change this since the social justice upheaval and focus in 2020. Have made more commitment to change. I think this is seen at the top level, but have a way to go to fully trickle down to middle management and even some senior leaders.

      Cons

      There are NO growth opportunities unless you are a favorite. The company used to be better at hiring from within, now the options are limited. No matter how spectacular you are at your job, even if you go above and beyond, you will not get promoted unless there is a business justification. This is a policy HR has laid out. Exception is if you're part of the "in" group. You must always be on "sell yourself" mode. This company celebrates individuals who can best sell themselves rather than those with the most skill. Of course networking and building relationships is important, but they truly are about shiny, pretty and will use resources accordingly. Speaking of resources, they always run very lean, despite the company size. They will keep adding more and more work without adding resources so that quality declines in favor of quantity. So many areas will be impacted for a while if single person leaves the org. Highly matrixed chaotic "structure" to the point of confusion, it is a large company, so that may not be true in all areas, but it definitely is in mine. Individuals more interested in land grabbing and checking boxes, rather than working collaboratively for customers and consumers. Very difficult to grow skills, in many ways, I am less marketable than when I started.

      avatar
      TransUnion Response
      4y
      Thank you for your feedback. We value rewarding our associates based on merit; however, I’m disheartened to read your review and want to be sure that we can address your concerns. At TransUnion, we are committed to providing our team members with the best experiences that foster growth and collaboration along with honest feedback. While I'm proud of the progress that we've made in diversity, equity, and inclusion, I know that there is far more work that needs to be done. I will certainly be taking this feedback to my team and if you are willing, I’d like to discuss this further to properly address your feedback. – Teedra Bernard, Chief Talent and Diversity Officer
      2.0
      Jun 10, 2021

      Would not recommend

      Special handling
      Recommend
      Business Outlook

      Pros

      Great pay, yearly raises if you perform well. Fun company parties and some incentives they offer, just not very often. Fun around the holidays. Good health benefits and options. Lots of programs for personal life balance and discounts.

      Cons

      The pay is not worth the stress. You can prove yourself so often and not be promoted. It's all about who you know in the department to progress. They have lost many many great employees for the treatment and negative atmosphere. Special Handling is the core of the company and faces customers more than most, and the department is so stressful and the goals are absurd. You never get your voice heard for what's really important. Lots of people feel like an outcast there. I hear other departments aren't good either but I know with my experience I would never recommend this department. The atmosphere is scary and miserable. You can feel it walking in. The goals are unfair and you are majorly micromanaged. Not a very independent job at all.

      avatar
      TransUnion Response
      4y
      Thank you for leaving detailed feedback. We want our associates to have the best experience possible so we are committed to creating an environment that enables work and creativity. If you are willing to share more, please reach out to me directly. - Teedra Bernard, Chief Talent and Diversity Officer
      1.0
      Mar 26, 2021

      A really difficult place to work

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Some areas of the business were helpful, friendly and collaborative whereas others were completely toxic.

      Cons

      Very outdated management styles, huge egos and very poor HR support. Lack of personal development for middle managers. Department communication was truly awful.

      avatar
      TransUnion Response
      5y
      Thanks for sharing a review of your time at TransUnion. Our people should never have the experience you mention; we don't tolerate it and I'm sorry that was your experience. I appreciate the feedback and take it seriously, so please reach out to me directly if you're comfortable and can share more insights. - Katie Coleman, Senior Vice President and Interim Chief Human Resources Officer
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      Glassdoor has 3,152 TransUnion reviews submitted anonymously by TransUnion employees. Read employee reviews and ratings on Glassdoor to decide if TransUnion is right for you.