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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      3.9

      Culture & values

      3.6

      Career opportunities

      3.2

      Senior management

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jun 4, 2019

      Blaming and oppression

      Software engineer
      Recommend
      Business Outlook

      Pros

      Stocks, business travels, snacks, free lunch.

      Cons

      There is no such thing as a work-life balance. Be ready to work as much as you are required to. Twilio is an international company, and nobody cares if it's already night on the other side of the ocean. Think twice on every word you say, as anything that can be interpreted as an inappropriate language can and will be used against you during performance reviews or as an argument to put some pressure on you during any other work-related topic. Don't expect any cooperation between teams: people are reserved and try to avoid irritating authoritarian management by personal initiatives since it leads to even more blaming. Overall the atmosphere here resembles an army: there is always an artificially created lack of resources (unrealistic deadlines, missing conference rooms, poor equipment, etc), limitless understanding of whole picture by common employees, punishing and oppressing way of motivating people to work. This seems to work for business, but it's dubious deal for a regular employee.

      2.0
      Feb 19, 2023

      The good days of Twilio are behind it

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Twilio is (was?) full of talented employees, who were creative thinkers, builders, and teammates. Unfortunately, the enthusiasm of many of these employees drained over the last year in light of faltering leadership (see cons). Work/life balance was fantastic, with remote work opportunities and unlimited PTO.

      Cons

      Management at all levels is a disaster. The leadership changes direction so regularly that it is difficult for teams to achieve their goals. Not only is this frustrating, but over time the cumulative impact of projects repeatedly being discarded is a huge hit to morale. Team and departmental management lacked the skills needed to motivate and grow their employees; in my 2 years at Twilio I was rarely provided with any practical leadership or professional development opportunities despite asking for them. Despite their stated commitment to diversity and inclusion, my experience was that men were regularly favored over women in terms of promotions, leadership opportunities, stretch assignments, and access to their skip-level managers. The majority of their stated anti-racist layoffs, at least on my team, consisted of women, people of color, and people with disabilities. It is my opinion that the DEI team that was established is just for optics; my team regularly interacted with them and they had a reputation for using intimidation and bullying tactics to achieve their goals - completely counteractive to how a DEI team should behave.

      3.0
      Jun 23, 2023

      What could have been...

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      During the pandemic years, I had the opportunity to partner with some of the brightest and most collaborative marketers. Creative problem-solving was encouraged, and there was plenty of budget to think outside the box with targeted marketing campaigns. There was a clear vision provided from marketing leadership and we consistently charted our progress against key KPIs. I learned a lot from both peers and leaders at a pivotal juncture in my career. I was enamored by Twilio's commitment to being an anti-racist company, the Twilio magic principles, and of working in an environment of positivity. I left the company in early 2022 for an opportunity that I just couldn't decline (more responsibility, solving interesting problems, better benefits and compensation). I feel lucky to have left the company when I did, as I missed the mass layoffs and culture decline.

      Cons

      To put it bluntly, leadership has issues. This is true in marketing and org-wide. Since the hire of the new CMO, VP leadership in marketing have departed the company one by one—a telltale sign of a lack of faith of leadership's competence and the in the direction Twilio is headed in. The CEO Jeff has systematically mismanaged the company, yet refuses to step down. He refused to relinquish a misplaced faith to Twilio Flex, despite its low performance and lack of interest from customers. And now I fear Twilio Segment may be headed in the same direction,

      Viewing 28 - 30 of 2,074 Reviews
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      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.