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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Sep 7, 2018

      interviewing for sales? consider this is your warning

      Sales
      Recommend
      Business Outlook

      Pros

      The product is great, the company is going in the right direction, customers are happy, CEO is cool, great stock and draw for sales reps

      Cons

      Make sure to ask the right questions during your interview - i.e. territories, realistic quotas, fair teams, management style, culture, realistic OTE, how many reps hit quota (off ramp)? Territories are not equal and the ones that are left are not good. Regardless, you'll have the same quota as everyone around you. Also, they hardly train you so don't expect to know what you're talking about for at least 8-12 months. You'll also sign a new comp plan every quarter and won't get paid for at least 45 days after the quarter, probably even longer. The comp plan also might not come out until the week before the quarter ends so you may have no idea how you're actually getting paid the entire time. If you have issues about anything and bring it to HR, it won't accomplish anything.

      avatar
      Twilio Response
      7y
      Thank you for your review. We have been working hard to make changes and enhancements to our comp plans, to communicate them efficiently and effectively and ensure that our plans are transparent and motivating. We have also been seeking feedback on on-boarding and enablement programs to ensure we are supporting our sales team to become as product and process knowledgeable as quickly as possible. I can also assure you that all feedback and issues brought to the People team are reviewed, discussed and assessed with the right team to help improve a situation.
      1.0
      Mar 21, 2018

      Horrible place to work if you are in sales

      Sales
      Recommend
      Business Outlook

      Pros

      Decent product with name recognition with an impressive list of customers.

      Cons

      OMG where do I start? Twilio is an awful place to work as a salesperson. They have been having a sales hiring surge over the last year after the new COO came to Twilio from Salesforce. He is trying to make Twilio into Salesforce's image and is making it a terrible sales culture. So much change in territories and comp plans that it was impossible to build a pipeline. The comp plan is so hard to understand that reps just give up trying to figure it out. (30 pages long) Twilio pays comp 4 times a year. 45 days after the end of the quarter. And when they do pay comp it is usually wrong. There are constant battles between sales, operations and legal. The processes are so arduous to follow and they are constantly changing. And you better watch out if you want anything done quickly. The legal and operations teams have no sense of urgency. and if you do need something done outside of the process they will penalize you for it . There are so many cliques at Twilio that if you are not in the "cool crowd" then you are isolated and ignored. Favoritism is rampant. Reps who are favored get all the good leads and opportunities. Executive sales leadership is the worst I have ever experienced. They do not value salespeople who color outside the lines and if you upset the wrong person you get fired for some trumped up reason. If you don't fit into their sales model then they find ways to make you exit the company. Cutting territories, moving people around and reassigning accounts and pipeline. If you have a problem with management don't go to HR. All they do is tell your manager what you said. Bottom line-Twilio is a horrible place to work for salespeople.

      avatar
      Twilio Response
      8y
      We appreciate you taking the time to write this review, and of course, wish you had a different experience. We have experienced tremendous growth and change on the Sales side, and recognize that a number of our Sales Ops processes needed to change to meet the needs of a growing Sales team. The Sales Op team has expanded considerably and are dedicated to easing the stress on the systems and processes and have made good progress. The People team and your HRBP is a safe place to bring forward any concerns along with your leadership team. There are some circumstances where an HRBP is obligated to bring forward concerns or experiences and these would be discussed, but otherwise these resources are there for Twilions to access to assist in anyway they can be helpful. Thank you for your feedback, and we wish you well in your new endeavors.
      1.0
      Apr 15, 2021

      Worst company to work with- join only if you want rsu’s

      Engineer
      Recommend
      Business Outlook

      Pros

      Stock units which twilio thinks it is the best compensation

      Cons

      1: Twilio being a global company the manager and director level employees they have in engineering/talent acquisition to the top board members have no clue of what is the job market in India. 2: can excel in India if they have a very good leadership and less politics. 3: hike is no more than 4% for the best performing employee. 4: work culture is very bad 5: no actual technical work to get hands on experience. 6: medical insurance is the worst and doesn’t help employee in time of need. 7: Payroll is one of the worst I have ever seen where tax declarations are denied without proper process.

      Viewing 25 - 27 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.