Twilio reviews

This is where "family" takes a whole new meaning. Much like a large family you have cliques, favorites, and perhaps some people get a bigger allowance because of the favoritism. The tension between teams is pretty ridiculous for a company this size and I believe there is zero empathy for what each team is going through. While each team is burdened in their own way, there is very little being done to curb or improve the camaraderie. There still exists a small group of people who have been with the company for a long time that have major influence over hiring/firing and other seemingly meaningless business decisions that impact the morale of the company. Why this still exists is a mystery, but I am sure the sense of entitlement they must feel every day is somehow gratifying in their day-to-day work life. These people are often untouchable, unapproachable, and condescending to deal with. While the engineering talent is tremendous, it's difficult to understand why so many failure points exist. Issues that are usually brought up after a big issue are rarely followed up leading to instances where the issue pops up again further impacting customers needlessly. A lot of focus is around what new features people are working on with very little thought around fixing existing infrastructure beyond the hyperbole people hear in group meetings. One thing that also stands out is that people are pushed out of this company far too often. Good people. People with great ideas but those ideas may not align with the company gameplan so their jobs are made difficult until they decide they just don't want to take it anymore and they leave on their own or are simply just let go for very little reason. Bottomline: if this company wants you out, they are going to find a way. But just to be fair, this is true for most companies in the Valley.

I’ve been one of the struggling reps for some time. I know this isn’t on account of my experience or effort level; I’ve worked at 3 other great companies in the Bay Area and left another company in hopes of a new opportunity to keep the trend upward. Regardless of how often I’ve made it clear and shown my hard work to management, it has been clearly overlooked. Territory defines your success here and even if you work hard, management will seemingly give good territories to either brand new reps or promoted BDRs. Why not give it to reps who know how to sell and aren’t new to the gig? Maybe they would grow the deal size a bit more. If you ask for help on bettering your situation, don’t expect to get some actionable ideas on how to get better or improve your situation. They may as well say a blanketed statement like do better. Our comp plans have been a complete mess and are now capped so there isn’t an opportunity/incentive to overachieve in our department. Also as others have indicated, your comp plan changes quarter to quarter as they attempt to “improve it” so it’s hard to really know how you will end up doing in the end. Morale is at an all time low and management doesn’t really know how to improve it. They ask their teams to try and be positive and trust their direction. Well I’ve been trusting their direction and it hasn’t paid any dividends. If you plan to work hard, expect some recognition, want to make money and are looking for a positive environment, this is not the place to do it. Experienced reps with great training don’t succeed here, it’s the ones who are on the top of the managers mind that do.