Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)
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Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 25, 2020

Toxic and political - join only if it is not sales

Anonymous employee
Recommend
Business Outlook

Pros

- great benefits - generally competent ceo and leadership

Cons

- Forced voluntary resignation - Certain hr personnel in a certain region likes to make jokes/comments that are rather unprofessional and personal. Though without malicious intents, it can be rather uncomfortable and annoying to deal with in the workplace - High risk low reward industry - Sales process, comp structure and politics is a mess - Think through every word you say during your 1 on 1 manager and with your colleagues as you never know when it might come back to haunt you.

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Twilio Response
6y
We appreciate you taking the time to post this feedback. If you're open to it, we'd be interested in hearing more about your experience. Please email hr@twilio.com if you'd like to get in touch.
1.0
Oct 20, 2020
Recommend
Business Outlook

Pros

You will get a lot of time to prepare for other companies once you join.

Cons

Maybe a good company but bad HR killing everything - Rude HR - No Work - Below par salary - Don't join only based on stocks. That is only for 4 years.

2.0
Sep 5, 2019

Sales

Anonymous employee
Recommend
Business Outlook

Pros

Market-leading products. Fantastic customer support. Great reputation with customers.

Cons

Comp plan is convoluted and includes carve-outs, margin limits, windfall clauses, and decelerators. You can close multiple million $$ contracts and only get credited for a few hundred thousand $$. What reps get paid for does not align with how customers want/need to purchase creating unnecessary sales friction. The structure makes it obvious management does not see the value of sales and works to limit compensation. It is demoralizing.

Viewing 34 - 36 of 2,074 Reviews

Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.