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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 3, 2019

      Some strange decisions have been made in the last few months.

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      There are a lot of smart, communicative, inclusive people here. Twilions are willing to work with each other across teams and a lot of us work well together. Even those of us who didn’t work well together at first have managed to figure out how!

      Cons

      Some confusing management picks have been made. Some new management has displayed immature behavior, stonewalling & giving the cold shoulder to some, while loudly being friendly to others. It makes the work environment uncomfortable. Other management changes have included replacing someone with amazing experience with another person with very little. This feels hostile and it feels like all the work I’ve done since starting means nothing to these new people. I had hoped to stay here for years, but I’m not sure I want to do that. I’ve tried to talk to multiple people in management about my concerns, but have been brushed off. I used to feel like I actually mattered here. Not the case anymore.

      avatar
      Twilio Response
      7y
      Thank you for your feedback. We'd like to understand your concerns further. I would suggest you speak with your HRBP so that we can work with you on this feedback.
      1.0
      Jan 29, 2016

      Not what I hoped for

      Sales engineer
      Recommend
      Business Outlook

      Pros

      I really like that there is a focus on humility at the company. I think that a lot of start ups these days have the pressure to make it big and the fact that Twilio focuses on things like Twilio.org is so awesome. My favorite team at Twilio is Facilities. They are so dedicated and welcoming. No matter the struggle they pull through for everybody, which is absolutely great!

      Cons

      In accordance with the several other reviews - No career growth opportunities what.so.ever. HR/Recruiting don't put enough focus on diversity hiring even within their own teams and team managers are new and untrained. People judge you and make you feel small like you don't matter almost as a defense mechanism so that when you do ask for more it's easier for them to shut you down. More of a corporate culture than a start up. Not as great as I hope for and kind of upsetting :(

      avatar
      Twilio Response
      10y
      Thank you for taking the time to be honest with your feedback. All start-ups experience growing pains, and we are no exception. We want to maintain a healthy, transparent culture and your feedback helps us do that. Please speak to any manager or your HRBP about your concerns so we can address them. And for the record, we agree, our facilities/employee experience team IS the best!
      2.0
      Dec 9, 2019

      A Company in Decline

      Software engineer
      Recommend
      Business Outlook

      Pros

      * A good core technology and commitment to building a business * A strong sense of social mission

      Cons

      The engineering org has lost its way and the pace and quality of innovation fell off a couple years ago and may never return. It's become a sales company and only cares how much its reps are crushing it. The product side has become a confusing mess of mismanagement, bureaucracy, politics, and competing sideways initiatives. Twilio has the bureaucracy of a company ten times its size. None of its management knows what their jobs are or how to do them. The company has an inkling that something is wrong and is beginning to make some good firings, but the quality of incoming management is ever lower, so it's not helping. The company is so enamored of social justice initiatives and abstract corporate values that the culture has become very cult-like, and is getting in the way of them actually running a company that takes care of its people.

      Viewing 37 - 39 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.