Twilio reviews

Twilio Sales org is a new branch of Twilio. The internal processes are downright garbage and morale is terrible. Management has no idea how to assign territories, create accurate comp, and will put you on a PIP immediately if you don't make the near impossible ramp quota. This happens because the product is incredibly difficult to learn, and you need to spend hours outside of work daily - this will take you about 6-8 months to even feel comfortable positioning the product on the phone. But by then, you'll already be incredibly stressed out about your performance. Morale is terrible and management realizes all the problems I have mentioned, but does little to do anything about it. The changes they want to implement take forever. 80% of revenue for Twilio comes from marketing and it's a self-service platform, so the company's focus on Sales is pretty much nonexistent. The onboarding is trash for sales. If you want to be in sales here, do not believe in work/life balance. It doesn't exist if you want to be a top performer. The compensation is not worth the effort in my opinion. Again, if you're an engineer or interested in product, DEFINITELY consider Twilio.

The company has no respect for any work done outside of Product or Development. Sales is a necessary evil. 4 or 5 Chief Sales Leaders in less than two years. Current leader is remote and powerless. They let industry experts go.