Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)
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Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 6, 2019

Good product but terrible culture

Anonymous employee
Recommend
Business Outlook

Pros

really great product, smart executive team

Cons

too much stress, no reliable source to give real feedback, no growth for employees

1.0
Jun 26, 2017

Horrible especially HR

Anonymous employee
Recommend
Business Outlook

Pros

Nothing much to say here

Cons

It's about who you know and if you are well liked (especially the HR team). HR team is very transactional not transformational. Horrible leadership and immature. They say they embrace innovation but when it comes to sharing a new idea or a different opinion you get called out for it. If it isn't "Twiliozed" you are in big trouble. It's very cliquey here and they steal your content (especially HR). I've attended conference calls/web ex meetings and they literally take photos of other external partners content so they can use it as their own. All they care about is executing and don't care how they go about. Talent Development and leadership programs and horrible.

3.0
Mar 8, 2022

Lack of Leadership

Recommend
Business Outlook

Pros

CEO has the right intention and leads with empathy. The company has the right vision for a communications company, but just needs to execute on it.

Cons

In the last 6 months, the company has lost a handful of strong C-level executives and VPs. Attrition is bad. For the leadership still there, many don't seem to know what they're doing. It's smoke and mirrors. I've seen leaders go on leave and have their jobs replaced by others after coming back. Some people who are put in leadership roles do not even know the functions of their own team. They hire some strong new leaders, but they end up leaving because of the toxic culture.

Viewing 55 - 57 of 2,074 Reviews

Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.