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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Dec 11, 2017

      It's a great place to work

      Software engineer
      Recommend
      Business Outlook

      Pros

      Good overall culture working here.

      Cons

      Sometimes there is a disconnect between managers and workers

      avatar
      Twilio Response
      8y
      Thank you for the feedback! Jeff and the executive team are really dedicated to defining and encouraging a positive, values-based company culture. And, it is equally important that all employees feel a sense of ownership of the culture. We would love to hear more ideas about how to solicit feedback in this area, and also about bridging what you see as a disconnect between managers and their team members. You can approach any People Team representative or company manager to talk through these strategies and gain support for your recommendations.
      5.0
      Dec 1, 2017

      A company that lives its values

      Senior product manager
      Recommend
      Business Outlook

      Pros

      Twilio has clear, opinionated values that we really live by People are generally very sharp and hard working Small teams gives everyone a lot of independence and ability to reach their own goals

      Cons

      Small teams means that coordination of large products is very difficult

      avatar
      Twilio Response
      8y
      We are happy to hear that you sense our dedication to our values. We have worked hard as a team to continue to maintain our unique culture while we continue to scale the company. We would also encourage your feedback as to how to make our small team environment more productive and co-ordinated for larger scale initiatives. I would encourage you to bring your insights and ideas to your leadership team.
      1.0
      Nov 27, 2017

      Better options out there.

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Food/perks, I guess? Competing companies offer better perks (e.g., Twilio only offers food 2 - 3 times a week, while most tech companies offer breakfast/lunch/dinner everyday). Not a big deal, but it really sums up the benefits/pros of working at Twilio. Good, but not great!

      Cons

      Twilio's frugality pretty much sums up the cons of working here. "Be Frugal" is one of Twilio's company values and quite frankly I'm sick of it!!! The value is used differently from situation to situation such that the company always benefits and not it's employees. On a related note, the compensation package at Twilio is a joke. Hardworking individuals are not rewarded (except maybe in Sales). No bonus structure for anyone outside of Sales. The leadership team/HR raves about how Twilio uses performance-based compensation reviews, but an absent bonus structure doesn't really support that premise. Promotions are extremely hard to come by and career path is non-existent for most roles. All in all, if you are a hard worker looking to work at a technology company, there are much better alternatives out there from a career and compensation perspective.

      Viewing 1999 - 2001 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.