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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      May 28, 2015

      Great place for people who want to get things done

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Employees are dedicated, talented people. Very high caliber team. If you are driven and want to grow the company and your own skills, you have ample opportunity to do so here.

      Cons

      Because Twilio ships products and features frequently, it's easy to lose sight of the big picture if you aren't organized enough to manage your time very efficiently.

      5.0
      May 23, 2015

      People come first

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      - Dynamic company in a wide open field - Strong leadership and vision for the future - Commitment to ethical growth - Fun! Really does feel like a family. You want to do a good job because you like the people you're working with and are motivated by that bond. - Collaboration and learning are strongly valued

      Cons

      No real cons. Typical growing pains concerns can crop up, although not felt as strongly as at other fast-growth startups. You can tell adults run the business.

      5.0
      Mar 28, 2015

      Best job I ever had.

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      I loved working at Twilio. The culture is fantastic, the company seems to try its darndest to uphold their 9 values (and a new set of Leadership values!) and they really try to take care of their employees. Every Monday, Jeff Lawson (CEO) holds an all-hands meeting where he discusses things that the company is doing well and could be doing better. He is always excited, and he sticks around to watch other people present to the company. There is a fantastic onboarding process, including making all new-hires stand in front of the company and play The Name Game, where you basically here the 250+ SF employees learn your name by shouting it at you. It's pretty thrilling, and makes you feel welcome. As the title of my review suggests, this was the best job I've ever had. Twilio is constantly, constantly shipping - so there's always something exciting going on. Every employee has to build an app, even if you have no prior experience coding. Once you get that app built (people will help you) you get a Twilio track jacket and some other great stuff. It's so empowering. The benefits are great - I was on a distributed team so I had the opportunity to work from home if I wanted to -- I always wanted to come into the office. I had a couple of great managers, and the best team I could have asked for in the role. Anecdotally, I was laid off from Twilio. And despite the fact that I can no longer say "I work at Twilio!" which I used to proclaim with pride... I now get to say, "I worked at Twilio!" which still feels good. And of course all of my clothes (and shoes!) are Twilio branded, so I can still pretend if I want. PS: Do you have a Twilio shirt? They're so soft.

      Cons

      The growing pains of a burgeoning successful startup apply. As Twilio prepares for an IPO, they have to look more attractive to investors and are making the changes to accommodate the growth. Lots of new people, lots of new processes, and this might not be for some people. When you hold yourself and your employees to such a high bar, there is a good chance that some fingers are going to slip from that bar. This is bad especially when those are managerial finge... alright, I'm skipping the bar analogy. It's so important that these values are regularly revisited at all levels.

      avatar
      Twilio Response
      11y
      Thank you so much for leaving this review! Just so you know, we shared this with Jeff, who said this is one of the best GD reviews he's ever seen. Also, you'll be happy to know that in this time of growth we have made it a top priority to maintain our culture, values ("9 Things") and leadership principles, infusing them into everything from how we assess candidates in the interview process to performance reviews.
      Viewing 2053 - 2055 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.