Zara reviews

3.3

51% would recommend to a friend

(9,540 total reviews)
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Mr. Óscar García Maceiras

62% approve of CEO

47% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 27, 2018
Recommend
Business Outlook

Pros

The discount is decent Your coworkers make shifts bearable

Cons

Managers are hotheaded with huge fragile egos, they don't care about their employees. Not mention both store management and head office are extremely unprofessional. They don't let employees talk, even when the store is closed. The uniform they give you after 3 months either rips or comes apart from one wash. The uniform shoes are rubber with no support. You are expected to keep the fitting room empty and floor clean with only two people on the floor to help customers and clean. There will be only one cashier at the cash most of the time, even on the busiest hours. If you can avoid working here, please do. Extremely stressful job with high expectations for minimum wage.

1.0
Oct 19, 2018

Sales Assistant

Recommend
Business Outlook

Pros

- you meet new friendly people - managers (floor managers & floor supervisors) that were hired BEFORE you are nice

Cons

- Managers are DOUBLE face (they think low of you) - Managers do not praise you if you get task done but NOTICE all your mistakes - Managers are unfriendly do not talk to you unless they need you to do task - No employee discount unless you are a full-timer and you also need to wait three months - Small locker room to accommodate over 200 staff (unbelievable) - No tea room just locker room (they only care about profits not staff) - People leave because of dispute with managers - If you do not have more than three days availability as a Casual you do not get shifts - Repetitive task that go on for weeks which gives you no motivation to learn - Very tiring with long hours and are expected to accomplish impossible task Very despicable treatment of higher managers please create a new work culture. Personally I have worked at many other top retail stores and people treat you like family not like dirt. Do not waste your time hanging around negative energy.

1.0
Oct 18, 2018

Sales Assistant

Recommend
Business Outlook

Pros

Good hours most of the time. Good employees, all the other people that I worked with had great attitudes and were very keen to help.

Cons

Horrible first experience in retail. The managers were demanding and rude and not very forgiving. They thought they were the top of the chain and could get away with being condescending and nasty. The most important thing was hitting targets and making sure we're polite to customers. But they instilled a culture in the flagship sydney store where everything is panicked and every worker doesnt have a time to sip water... I felt like i couldnt breathe and when i had a question, everyone would roll their eyes or be too scared to stop and help me in fear of management. They seriously need to sit down and fire all their managers and start a new culture. Its a disgrace to have such beautiful clothes dispayed in a store that is toxic and suffocating. i could tell even customers could sense the coldness.

Viewing 187 - 189 of 9,540 Reviews

Glassdoor has 15,278 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.