Zara reviews

3.3

51% would recommend to a friend

(9,540 total reviews)
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Mr. Óscar García Maceiras

62% approve of CEO

47% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Oct 15, 2016
Recommend
Business Outlook

Pros

Got to chat a lot with customers - enjoyed the conversations. Some nice colleagues. The company sells nice clothes, and the uniform was ok.

Cons

Intimidating senior staff who enjoy making those beneath them feel inferior. Repetitive work, tedious, one of the worst roles I have ever had.

4.0
Sep 30, 2016
Recommend
Business Outlook

Pros

Never bored Pay is great for retail since you also make commission based off of the entire store's earnings which is quite a lot as a result of Zara's business strategy. I'm probably biased cause I work at Eaton's which is the most profitable Zara in Canada but I'm making an extra $3.50 an hour to about $15.40 after deductions and it isn't even sale season. The work itself is straightforward -- I often come in and do the exact same thing everyday which makes it easy to go on autopilot on days that I'm not really feeling it and it allows me to practice and perfect what I need to do which makes the job become a lot easier over time. The discount is pretty great at 15% especially during sale season since managers will let you put items on hold which customers aren't even allowed to do.

Cons

As others have pointed out, managers can be incompetent... it's a fact that once accepted will make the job a lot easier (just don't expect a lot out of them, don't ever talk back and you'll be content). Coworkers are 😎. I think part of the business strategy is to hire less people, make customer service less of a priority and simply pushing as many clothes onto the floor as they can. This makes work straightforward but it can feel crappy rushing an opinion for a customer since the managers put a lot of stress on your restocking/cleaning speed. There have been times where I have been helping a customer and immediately afterwards my manager would come up right behind me and tell me that we NEED to hurry up with the restocking/cleaning aka just answer the customer's question to the bare minimum and get back to what really matters. Full-time employees spend more time with managers --> full-time employees get eased treatment on schedule changes

2.0
Sep 8, 2016
Recommend
Business Outlook

Pros

Huge HR brand in your CV. Possibility to see processes. Good salaries. Nice young environment full of beautiful people. Big office.

Cons

No management at all. Low level of competence. A lot of people from stores without experience. No integration program for beginners. Everything in Spanish. Strict office rules like lunch time and 1 hour official overwork everyday.

Viewing 235 - 237 of 9,540 Reviews

Glassdoor has 15,279 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.