Braze Manager, Customer Success interview questions

I recently went through the interview process for a CSM role at Braze, and it was by far the longest and most time-consuming process I’ve experienced. From start to finish, the process took 10 weeks and consisted of four rounds: 1. Recruiter Screening Call – A general introduction and overview. 2. Hiring Manager Interview – A brief conversation focused on behavioral and experience-based questions. 3. CSM Team Interview – A panel with two CSM team members (though they were not on the exact team this role was for). 4. Final Round – Case Study & Presentation – A highly technical case study requiring knowledge of Braze’s product and platform, culminating in a 30-minute presentation to three CSM team leads. While the role does require some technical knowledge, the amount of work expected for the final round felt excessive — it took me 20-30 hours to complete. Though everyone I interacted with was kind and professional, the overall experience left a bad taste in my mouth. My advice to Braze: - Streamline the interview process. - Reduce the workload required for the final round A company’s interview process is a reflection of its values, and this level of complexity made me question if Braze truly respects candidates' time.

It was a pretty good interview moment. The conversation with HR was pleasant and the things we talked about work experience and so on. They said they would get back to me in about a week. After 1 week of no news, I tried to follow up. They said the interview process was temporarily paused and would get back to me if there was any change. But recently, I saw someone who had been recruited for the same position.