Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 3 weeks. I interviewed at Spectrum (Town and Country, MO) in Sep 2017
Interview
Two people interviewing, both asking questions from time to time, some of the questions were technical and some were (blech) personality assessing. They were friendly and to the point.
I applied online. The process took 2 weeks. I interviewed at Spectrum (Portland, ME) in Jan 2018
Interview
The hiring process overall consisted of three parts.
Phone Interview with HR - overall extremely professional, the Recruiter will go over experience based off resume provided. Then once that has been completed more detailed questions are asked regarding how you would handle difficult situations and what you’re management style is. After this the information will be forwarded to the hiring managers. The interview process was 30 minutes.
Face to Face interview with Hiring Managers - this was a behavioral style panel interview with both morning and evening managers. It consisted of situational type questions to figure out how I would deal with situations as a supervisor, role playing a coaching session and discussion of my past experience occurred. Once completed the information was passed along to HR and the Contact Center Director. The interview process was 1 your.
Face to Face interview with Contact Center Director and HR Department Manager - this was more of a conversational type interview to see if I was the right fit to be a member of the leadership team. It consisted of situational type questions and actual questions about what I liked doing outside of work. This interview process was 45 minutes.
Received offer of position with 24 hours!
I applied online. The process took 2+ months. I interviewed at Spectrum (Raleigh, NC) in Oct 2017
Interview
After being invited to an interview at a specific time, I found that it was a cattle call, and waited over two hours for my interview. The initial interviewer's email said 'Do not hesitate to call or email me if you have any questions.' I did. I emailed. I called. I was ignored for nine weeks, then sent another form letter saying I could come in for an interview.
They give you a set of scenarios where you role play through a customer service call. The correct answers are to make the customer feel stupid, rather than to be polite.