Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 4 weeks. I interviewed at Spectrum (Melbourne Beach, FL) in Aug 2014
Interview
Over the phone interview about 10-20 mins then if they like you, you move on to a group hiring event where you are interviewed by 1-2 Call center supervisors/Managers/Directors. You are generally offered the position on the spot if they like you and you pass a drug screening.
Interview questions [1]
Question 1
Name a time that you made an unhappy customer leave feeling better then when they started? Name a time you went above and beyond for a customer
I applied in-person. The process took 3 months. I interviewed at Spectrum (Milwaukee, WI) in Dec 2013
Interview
Fun interview, very long hiring process, it took three months to start work from the day I submitted my application. There was no "drilling" the interviewer was very welcoming. A week later they asked me to go to one of a handful of clinics and take a drug test, take the cup and go down the hall into a room all by yourself and provide a specimen. They tell you the results before you leave and then you wait for the recruiter to give you a start date. The background check did take a long time but they did not disqualify my application due to a ten year old cannabis conviction.
Interview questions [1]
Question 1
The interviewer asked about my work experience, educational background, family, asked how I felt about certain scenarios that they come across daily.
The process took 1 week. I interviewed at Spectrum (Louisville, KY) in Nov 2014
Interview
Short. Interviewed with the Director and HR Manager for the position then followed up with a a panel interview with the Director and the Operational Management staff. Questions were standard to leading a team salaried employees and operational leadership. Each interview took approx. 45 minutes
Interview questions [1]
Question 1
Process change and implementation, explain a process that you were tasked with reviewing, offering change planning and the execution of the plan? What were the results?