Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 3 days. I interviewed at Spectrum (Louisville, KY) in Dec 2012
Interview
Phone Interview was successfully passed a day after applying. I was invited to campus for an interview the next day where I was hired immediately. The process was very short. Charter has a lot of churn, so they typically give you a training schedule after your completed interview. As long as you are conversational and don't make any blunders, the interview is completely painless. Examples of good customer service are important to have for a Charter interview.
Interview questions [1]
Question 1
Explain a time when you went above and beyond for a customer?
I applied through other source. The process took 3 weeks. I interviewed at Spectrum (Louisville, KY) in Apr 2014
Interview
Apply through interoffice application. Receive an Interview through email. One on one sit down to do skills test and answer questions regarding knowledge of tools and hands on ability to use tools. Received second interview with supervisors and/or Sr. team representative. More questions regarding certain scenarios for customer service and overall evaluation of personality and stress handling. After a short period received and offer for the position.
I applied through an employee referral. The process took 2 months. I interviewed at Spectrum
Interview
The application and interview process was convoluted. I was asked to submit an application for an entirely different job because the hiring manager wasn't able to get an application for the job I wanted to apply for up on the website. I had one phone interview with someone who didn't know what job I was applying for so he told me he didn't know what types of questions to ask. The in person interview was better, but the majority of the interviewers still didn't ask questions pertinent to the position, so I left feeling like I hadn't demonstrated any ability to do the job.
The drug test and background check were also unpleasant. I had to wait over 6 hours at the drug testing facility they sent me to, and the background check team in India called every day regarding an internship I had 10 years ago at a company that had since gone out of business.