Is Atento a good company to work for?

Atento has an overall rating of 3.3 out of 5, based on over 13,412 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Atento to a friend and 42% have a positive outlook for the business. The best reviews about Atento have been left by employees working as Especialista De Marketing , Gestor De Clientes and Especialista Em Atendimento Ao Cliente II .

Does Atento pay their employees well?

According to anonymously submitted Glassdoor reviews, Atento employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Atento. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Atento?

56% of Atento employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Atento 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1437) , Atendente De Call Center (661) , Teleoperador (361) , Operador De SAC I (291) , Supervisor (251) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Telemarketing (96) , Especialista Em Atendimento Ao Cliente (95) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 28 reviews)); "The people are great and make work enjoyable." ((in 17 reviews)); "Good Work Environment to work in." ((in 13 reviews)); "Buen clima laboral, horario flexible" ((in 13 reviews)); "Some good coworkers." ((in 8 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 42 reviews)); "Poor Management Assistance when needed on live calls" ((in 30 reviews)); "Low salary compared to others companies" ((in 20 reviews)); "No benefits whatsoever" ((in 11 reviews)); "Stress, depressão, baixos salários e falta de reconhecimento" ((in 7 reviews))

What Atento locations have received the highest employee ratings?

Prado , Belém , Feira de Santana , Belo Horizonte

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Atento

Atento reviews

3.3

56% would recommend to a friend

(470 total reviews)

Dimitrius Oliveira

52% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.1

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Atento has an employee rating of 3.3 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

4.0

Jan 15, 2015

It was nice to be able to assist customers with their accounts.

Customer service representative

Recommend

Business Outlook

Pros

The work environment was very relaxed, it is a fast paced call center, but the team leads and upper management was very helpful when needed.

Cons

Its location, due to the company being in Texas. It is tooooo hot there.

5.0

Jan 11, 2015

Working at this job has been great and wonderful experience

Customer servevice representative/specialty queue

Recommend

Business Outlook

Pros

People are friendly, great with working with schedule, learn lots of new things with the job and also great with helping in every way possible

Cons

When the projects slow down its hard getting hours, and also upselling seem to be more important then customer needs...

4.0

Jan 6, 2015

My career has made good progress here ...

Systems consultant

Recommend

Business Outlook

Pros

Dynamic environment, plenty of opportunities for new challenges, culture focused on people

Cons

Lousy benefits for those without level consultant or manager

Viewing 457 - 459 of 470 Reviews

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It was nice to be able to assist customers with their accounts.

Working at this job has been great and wonderful experience

My career has made good progress here ...

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