Is Atento a good company to work for?

Atento has an overall rating of 3.3 out of 5, based on over 13,412 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Atento to a friend and 42% have a positive outlook for the business. The best reviews about Atento have been left by employees working as Especialista De Marketing , Gestor De Clientes and Especialista Em Atendimento Ao Cliente II .

Does Atento pay their employees well?

According to anonymously submitted Glassdoor reviews, Atento employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Atento. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Atento?

56% of Atento employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Atento 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1437) , Atendente De Call Center (661) , Teleoperador (361) , Operador De SAC I (291) , Supervisor (251) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Telemarketing (96) , Especialista Em Atendimento Ao Cliente (95) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 28 reviews)); "The people are great and make work enjoyable." ((in 18 reviews)); "Good Work Environment to work in." ((in 11 reviews)); "Good training and rates." ((in 9 reviews)); "Some good coworkers." ((in 8 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 42 reviews)); "Poor Management Assistance when needed on live calls" ((in 31 reviews)); "Low salary compared to others companies" ((in 21 reviews)); "No benefits whatsoever" ((in 7 reviews)); "People here show favoritism a lot" ((in 7 reviews))

What Atento locations have received the highest employee ratings?

Prado , Belém , Feira de Santana , Belo Horizonte

Atento reviews

3.3

56% would recommend to a friend

(470 total reviews)

Dimitrius Oliveira

50% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.1

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Atento has an employee rating of 3.3 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

4.0

Sep 18, 2024

good company

Tdp engineer

Recommend

Business Outlook

Pros

they have pretty decent pay.

Cons

the people are older and more conservative.

1.0

Sep 11, 2024

Don't Add Your Talents Here

Anonymous employee

Recommend

Business Outlook

Pros

A few good eggs in the US basket that have unfortunately mostly all been laid off.

Cons

If you're in the US do not join this company. The communication between you and HR is non-existent. I was originally told I had 10 vacation days, then when they went to move my job to another country (e.g. Puerto Rico - which is still the United States btw) they said I had unlimited vacation. There were SEVERAL different people in HR during my short stint here. This was by far the most unorganized, racist, and cutthroat company I've ever worked at. The things I heard management say about different cultures, cities, and people would make someone working in Corporate America in the 80's cringe. If management's mindset is always that they could get someone in another country to do the work cheaper, then what good is having a US base? It very well known that everyone is seemingly replaceable. You boil down to your salary, not the talents you bring. Also there is no track to develop your professional skills here.

5.0

Sep 11, 2024

IT Manager / Transformación Digital / Gerencia de Proyectos PMP / Redes y Comunicaciones / SAP BI / Jefe de TI

Senior it manager

Recommend

Business Outlook

Pros

great Place nice cultura excellent professional co-workers

Cons

little pay dangerous location no career line

Viewing 55 - 57 of 470 Reviews

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Jobs at Atento

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Especialista Relacionamento Cliente I (Retenção - Telefonia) - Unidade Cabula

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Rio de Janeiro, Rio de Janeiro

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Especialista Suporte Atendimento III (BKO - Grupo Educacional) - Prédio do Cliente na Paulista em São Paulo

Atento

Atento reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

good company

Don't Add Your Talents Here

IT Manager / Transformación Digital / Gerencia de Proyectos PMP / Redes y Comunicaciones / SAP BI / Jefe de TI

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