Atento reviews

3.3

56% would recommend to a friend

(470 total reviews)
avatar

Dimitrius Oliveira

52% approve of CEO

42% positive business outlook

Atento has an employee rating of 3.3 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

470 reviews
1.0
Mar 5, 2026

Technical support supervisor

Anonymous employee
Recommend
Business Outlook

Pros

Training opportunities, They have some interesting courses to take

Cons

Bad job environment No clear objectives No feedback

1.0
Feb 1, 2026
Recommend
Business Outlook

Pros

There are no meaningful pros to highlight. The work environment lacks growth opportunities, support, and stability, and employees are frequently placed on PIPs without proper guidance or development. The experience may clarify what you do not want in a future workplace, but beyond that, there are no real advantages to note.

Cons

• There are no real opportunities for growth, as development and advancement are not supported or encouraged. • Employees are frequently placed on PIPs with little to no guidance, often used as a fast track to push people out rather than help them improve. • Management provides minimal support, inconsistent direction, and very limited communication, leaving teams without clarity or leadership. • The company prioritizes serving major clients like TikTok while providing little support or investment in its own employees, creating a clear imbalance in priorities. • Internal teams often feel overlooked, and leadership focuses more on external deliverables than on employee well‑being or success. • The work environment is so toxic and unstable that employees struggle to properly perform their jobs due to constant pressure, unclear expectations, and lack of support. • QA, leadership, and SMEs lack alignment and accountability, causing repeated issues and preventing meaningful improvement. • Feedback is rarely constructive, and decisions are made without transparency or employee involvement. • The culture encourages fear, self‑protection, and high stress, rather than collaboration, trust, or long‑term stability. • High turnover and ongoing organizational issues make it difficult to feel secure, supported, or valued in your role.

Viewing 7 - 9 of 470 Reviews

Glassdoor has 13,412 Atento reviews submitted anonymously by Atento employees. Read employee reviews and ratings on Glassdoor to decide if Atento is right for you.