Is Atento a good company to work for?

Atento has an overall rating of 3.3 out of 5, based on over 13,414 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Atento to a friend and 42% have a positive outlook for the business. The best reviews about Atento have been left by employees working as Especialista De Marketing , Gestor De Clientes and Especialista Em Atendimento Ao Cliente II .

Does Atento pay their employees well?

According to anonymously submitted Glassdoor reviews, Atento employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Atento. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Atento?

56% of Atento employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Atento 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1437) , Atendente De Call Center (661) , Teleoperador (361) , Operador De SAC I (291) , Supervisor (251) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Especialista Em Atendimento Ao Cliente (96) , Telemarketing (96) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 28 reviews)); "The people are great and make work enjoyable." ((in 18 reviews)); "Buen clima laboral, horario flexible" ((in 13 reviews)); "Good training and rates." ((in 10 reviews)); "Good Work Environment to work in." ((in 10 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 40 reviews)); "Poor Management Assistance when needed on live calls" ((in 33 reviews)); "Low salary compared to others companies" ((in 22 reviews)); "No benefits whatsoever" ((in 9 reviews)); "Stress, depressão, baixos salários e falta de reconhecimento" ((in 7 reviews))

What are the top reviewed Atento locations?

São Paulo , Rio de Janeiro , Salvador , São Bernardo do Campo , São José dos Campos , Belo Horizonte , Santos , Feira de Santana , Guarulhos , Goiânia , São Caetano do Sul , Santo André , Ribeirão Preto , Campinas , Sena Madureira , Niterói , Porto Alegre , Curitiba , Fortaleza , Tietê , São José do Rio Preto , Prado , Macaíba , Liberdade , Belém , Recife , Brasília , Santo Amaro , Florianópolis , Guarujá

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Atento

Atento reviews

3.3

56% would recommend to a friend

(471 total reviews)

Dimitrius Oliveira

50% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.1

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Atento has an employee rating of 3.3 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

471 reviews

1.0

Jan 18, 2024

Extremely unsatisfied

Technical product specialist

Recommend

Business Outlook

Pros

The project that I work for itself is interesting.

Cons

Zero empathy to the worker, does not provide water, does not pay the bonuses, or they try to find loopholes in order not to pay it, they ask us to ask vacations 7 months in advance, and generally it is very chaotic.

5.0

Jan 17, 2024

Great Place

Sales

Recommend

Business Outlook

Pros

Good pay Life balance Great hours

Cons

None, great place to work

1.0

Jan 17, 2024

Scam of a job

Call center representative

Recommend

Business Outlook

Pros

Nothing, won’t even allow you to request PTO, job has a lots of favoritism.

Cons

Nothing was good about this job. The only thing good was I got paid to work which is what I was hired for. The management was very vague and disrespectful 24/7 they would input their opinions in agents personal lives and would gossip. There was people having s8x in the bathrooms and smoking weed, it was a place for junkies and hood rats. All everybody did was get drunk and blame agents. Management didn’t care about anybody but their company, also commit fraud on taxes and will make you pay penalties for 401k, won’t let you withdraw your 401k so you’re forced to terminate

Viewing 103 - 105 of 471 Reviews

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Jobs at Atento

Especialista em Relacionamento Digital - Unidade Macaíba

Especialista Relacionamento Digital (Produto Bancário) - Unidade Uruguai

Salvador, Bahia

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Jovem Aprendiz Administrativo - Unidade Madureira

Rio de Janeiro, Rio de Janeiro

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Jovem Aprendiz Administrativo - MACAIBA

Macaíba

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Jovem Aprendiz Administrativo - Unidades em São Paulo

São Paulo, São Paulo

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