Is Atento a good company to work for?

Atento has an overall rating of 3.3 out of 5, based on over 13,412 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Atento to a friend and 42% have a positive outlook for the business. The best reviews about Atento have been left by employees working as Especialista De Marketing , Gestor De Clientes and Especialista Em Atendimento Ao Cliente II .

Does Atento pay their employees well?

According to anonymously submitted Glassdoor reviews, Atento employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Atento. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Atento?

56% of Atento employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Atento 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1437) , Atendente De Call Center (661) , Teleoperador (361) , Operador De SAC I (291) , Supervisor (251) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Telemarketing (96) , Especialista Em Atendimento Ao Cliente (95) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 28 reviews)); "The people are great and make work enjoyable." ((in 17 reviews)); "Good Work Environment to work in." ((in 13 reviews)); "Buen clima laboral, horario flexible" ((in 13 reviews)); "Some good coworkers." ((in 8 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 42 reviews)); "Poor Management Assistance when needed on live calls" ((in 30 reviews)); "Low salary compared to others companies" ((in 20 reviews)); "No benefits whatsoever" ((in 11 reviews)); "Stress, depressão, baixos salários e falta de reconhecimento" ((in 7 reviews))

What Atento locations have received the highest employee ratings?

Prado , Belém , Feira de Santana , Belo Horizonte

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Atento

Atento reviews

3.3

56% would recommend to a friend

(470 total reviews)

Dimitrius Oliveira

52% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.1

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Atento has an employee rating of 3.3 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

1.0

Sep 7, 2025

Terrible management

Csa - customer service associate

Recommend

Business Outlook

Pros

Nothing! absolutely nothing is good at that place.

Cons

Coworkers, and that is it. That is all I can say

1.0

Sep 3, 2025

Hostile & Unprofessional

Call center customer service representative

Recommend

Business Outlook

Pros

You get a check every two weeks

Cons

Low salary. “Open door” HR policy is just for the sake of saving face. HR and management are totally unprofessional. No professional development opportunities. Bad communication with employees.

3.0

Aug 21, 2025

Good

Customer service representative

Recommend

Business Outlook

Pros

Nothing special, was a very basic role. Young people around, with its pros and cons

Cons

Salary was low, but the role was very wasic

Viewing 16 - 18 of 470 Reviews

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Jobs at Atento

Jovem Aprendiz Administrativo - MACAIBA

Macaíba

View job

Especialista Relacionamento Cliente I (Retenção - Telefonia) - Unidade Cabula

Especialista em Relacionamento Digital - Unidade Macaíba

Jovem Aprendiz Administrativo - Unidade Madureira

Rio de Janeiro, Rio de Janeiro

View job

Jovem Aprendiz Administrativo - Unidade Feira de Santana

Feira de Santana

View job

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Terrible management

Hostile & Unprofessional

Good

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