Cengage reviews

Poor communication throughout all levels of the company, micromanagement is rampant. The turn over rate is getting higher and higher. Lots of people have been hired and then fired within three months or less, even when following all guidelines and procedures. Lots of lay offs and firing rounds, none of which make sense or are properly communicated. The workload and expectations keeps increasing without proper pay increase or adjustments to the schedule to account for all of customer service's new responsibilities. They are increasing their use of AI and switching to lots of off shore representatives that are not trained properly.

Terrible place to work. Working with former teachers and librarians, many of them can be quite schoolmarmish. A lot of the people there have only known government work and Cengage, so they are very attached to the company. They seem to expect this kind of enthusiasm from everyone. Constant restructuring and layoffs.