Cengage reviews

3.0

34% would recommend to a friend

(2,398 total reviews)
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Michael Hansen

43% approve of CEO

27% positive business outlook

Cengage has an employee rating of 3.0 out of 5 stars, based on 2,398 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is in line with the average (within 1 standard deviation) for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Dec 1, 2014

change for change's sake

Recommend
Business Outlook

Pros

I liked many of the people I worked with. I was proud to work on educational materials used by thousands of students.

Cons

Used to be flexible regarding telecommuting, but have gone backwards on this issue. Little opportunity for advancement/salary increases. Bullies running the show. Lack of respect for experience. Arbitrary corporate goals with no basis in reality.

1.0
Oct 31, 2014
Recommend
Business Outlook

Pros

Innovative market space especially the drive to go digital in higher education.

Cons

-Poor leadership at all levels -Low employee Morale -Lackluster culture -Lack of training for employees -Employees lack of autonomy and creativity -Sales teams no longer care about content, slap in the face to the authors -Technology not thoroughly tested yet product being forced down customer's throat. -Poor treatment of employees at all levels -Employee bulllying....acceptable for employees espeically management to harass employees. -No growth/opportunity for employees. No career track or opportunities for advancement.

2.0
Oct 1, 2014
Recommend
Business Outlook

Pros

Unfortunately, I spent the past several years if I should stay or go. If you have to continue asking yourself this and trying to justify while you are still there, it is time to go. I stayed for the benefits, paid time off, closeness to home, and flexibility to work from home as needed (I hear this is going away). Why I stayed: - Colleagues - Decent health & dental benefits - Flexibility to work from home as needed - Good paid time off - Culture and company changing from traditional publishing to digital. Typical change and ambiguity of most companies today trying to stay afloat. - No dress code (seriously how old are we and what year is it?). This 'perk' was supposed to offset the fact they got rid of our summer hours. - Just came out of bankruptcy spring 2014. This wiped out some of the horrible debt the previous leadership got this company into. - The number of former employees that are out there and proof that life exists outside of CL. The grass is greener. - The newish CEO Michael Hansen is more likable than previous CEO. More down to earth and appears to tell it like it is. Dresses business casual and always includes personal anecdotes about his family & kids. Appears to have an good publicist.

Cons

Why I left: - No work/life balance. - Management lacks empathy that they are actually managing humans, with families, personal commitments, & sometimes stuff just happens. That would be called life. - Lack of training - Always changing and little time for employees to adjust and get up to speed before the next change. - Not sure what the company values are these days. Definitely not its employees. Everyone is disposable. - No collaboration among colleagues since everyone is trying to save themselves. Lots of finger pointing and blaming others. - Just came out of bankruptcy spring 2014. The company is now being help to extremely tight financial standards. Corners were cut before and now budgets being chopped in half. Part of coming out is decreasing employee salaries over the next 5 years. It seems like they plan on accomplishing this by cutting headcount and combining positions into one. Employees are being offered severance or have the option to reapply for other internal positions. - The newish CEO Michael Hansen appears to be just a hired talking head to try and get everyone to drink the Kool-Aid. He brought in his own team (Jim & George) to do the dirty work of cleaning house, blowing up existing business and rebuilding. Encourages everyone to speak up & be honest, but when someone does and they do not like what is said, they are gone shortly after. Everyone is terrified to say what they really think and just riding this wave out to collect their severance when it finally comes around to them. He wants to hire the cool hipster kids and is trying to create environments that will attract them. The new SF office is a perfect example of this. The office is gorgeous but seriously lacking in people. Supposedly the Boston office is moving or getting a make-over and there is talk of moving the Mason office to OTR to be in the cool part of town. Image is very important.

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Cengage Response
11y
I'm sorry you had such a negative experience. Rumors might not be the best source of info (ie, Mason isn't ramping up for a move, etc.). Long days are the norm for many of us! Someone in my team is job shadowing a colleague now...The shift toward a more open, transparent culture is still underway. Working in a changing company in a changing industry is challenging. That's also what makes a lot of us tick. It sounds like you've found an opportunity elsewhere that is a better fit for who you are and what you want to accomplish. Thanks for your time here, and good luck in your new role.
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