Cengage reviews

Worker morale is at an all-time low, pay is low for EdTech industry jobs, and layoffs are always hanging over teams in all departments. Carrer growth is based on favoritism, and if you have been pigeonholed into a role, good luck with advancement. Teams have no idea how to implement the new systems that have been thrown together, with fingers crossed that things work. Customer service is embarrassing, in regard to wait times and professionalism once customers reach someone (blame low pay and cuts for this). Bonus structure is not transparent, and I question the integrity of the finance team who seem to try to make sales prove they earned the bonus. They will try their hardest not to pay a deserving rep. Management becomes sales' enemy when it comes to payout time. Company seems to not care about quality sales hires, but rather on Ken and Barbie looks at super-low pay for green sales reps. Sales VP is old school field rep who has something to prove and will make a lot of changes in the near future.

I am paid under market value. HR and my boss approved a market value increase and a director/VP that does not work with me day to day declined my market value increase. My job responsibilities do not match my job description. My pay does not match my job responsibilities or experience level.