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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
2.0
Dec 15, 2015

They Never Got The OK For My Position To Exist

Anonymous employee
Recommend
Business Outlook

Pros

People were friendly, Kitchen was decently stocked with a mix of Healthy/Snack Foods - including Gluten Free

Cons

When I showed up for my in-person interview, I had to wait for about 20-30 minutes after I arrived, because the manager was busy. It seemed like a good fit otherwise, and I started a week later. When I arrived for my first day of work, I couldn't help noticing that they seemed very disorganized about basic on-boarding & company introduction matters. My manager seemed hesitant to answer a lot of my questions as well. At the end of my first day, I was told that they had never received approval from Finance for my position to exist, and that there was no budget for it. So, I was let go. It's hard to imagine to imagine how a company could be this negligent & irresponsible - but needless to say, it left a very negative impression on me, and I'd be wary of working with them in the future.

2.0
May 1, 2019

Sweatshop for millennials

Anonymous employee
Recommend
Business Outlook

Pros

There are definitely benefits of working at a well funded startup but they mainly fall under the perks which put a smoke screen over the many negatives of working there: - You get 200 credits a month to work and experience all the wellness and fitness benefits such as free massages and workouts - There are a number of offices in the US and globally which means you get some opportunity to travel - They have a large budget so you can command a big salary if you are in the right role and get a descent size budget to work with in your team - They offer stock options

Cons

While there are a lot of perks, the micro managing and unrealistic expectations make working here intolerable. It is very much a company run by millennials and particularly being such a female dominated company, where that should be seen as a positive thing, has turned the culture into a catty, nasty and vindictive place where gossiping, back stabbing destroying your personal brand with other teams is the order of the day. The feminist flag is flying high around the office, so god help you if you are a straight white male looking to work here as this is almost frowned upon. Even in the marketing material you are pushed at every corner to show diversity without real logic and reasoning. The senior managers particularly on the marketing side of things can pretend to be nice to you one day, but can switch into a ferocious mood the next where you are treated with a mild neglect. There is also a huge clicky nature in the office where many people have worked together at previous companies, and thus the favoritism is already ripe in the team, leaving you with little room to make an impression and fit in. If they decide they don't like you or that you don't fit the click your time there is going to feel very lonely and you will be working with people who pretend to like you but most likely are writing horrible things about you on slack. My best advice to people looking to apply here, pick up the red flags early in the interview process. Try get as much out of your hiring manager from the get go. Extrapolate who they are as a person, what their expectations are and pick up any clues that this person might be difficult to work for. This was something I picked up but still gave her the benefit of the doubt, but would urge anyone to proceed with caution.

3.0
Oct 22, 2020
Recommend
Business Outlook

Pros

- Pretty good compensation and benefits, especially if you care about health & wellness, since we used to get 200 ClassPass credits (during COVID, this has gone down to 50) - Met a handful of smart, nice engineers at the company - Good work/life balance compared to earlier days as a startup (20 days of PTO) - Engineering team matured during my time, and invested time into cleaning up tech debt, adding proper structure to change away from being a startup

Cons

- Leadership talks a lot about our "mission", as a way to attempt to get employees to be bought in and excited. However, that message falls flat, based on what the company actually provides, as well as what it puts its time and resources into, and delivers on. - Diversity. Or the lack thereof. First of all, it's very evident in the brand and marketing, that this company didn't really care about diversity even though they would always claim to. Internally, even though it's a female-founded company and there are a lot of women at the company overall, the executives are all men, and they really drive most of the decisions. Also, after the recent BLM movement, the CEO jumped on the trend and said it was one of his biggest mistakes that he didn't prioritize diversity. However, it did not seem that the various diverse employees at the company were being listened to. Instead, things were done to make the company look good. - The business seem to be driven by investors or executives for a "safer" path of growth towards an IPO, which has it's pros, but there isn't much innovation. For example, prior to COVID, they could've invested more heavily into digital fitness and the technology that comes with it, but ClassPass isn't really a tech-first company. This makes many roll their eyes when the CEO claims of wanting to be a "generational tech company". - The executives have tight control of decision making, as well as who else becomes leaders at the company. The CEO brought in executives who are his friends from past jobs, his family/family friends and they have key roles at the company. This may lead to the lack of innovation, since there isn't much diversity in thought from what the executives think is important. - They've built a company culture that makes it hard to bring up constructive criticism, and sometimes can be overwhelmingly positive. - Some problematic employees and managers being kept around, that led to many good people leaving.

Viewing 4 - 6 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.