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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
2.0
May 1, 2017

Stepping stone, not a career

Recommend
Business Outlook

Pros

- You can wear leggings to work/the office environment is relaxed - Some snacks/free food and cold brew - People are generally friendly and nice - Discounted/free CP membership - Team/company events and happy hours

Cons

There is a type of girl that works at ClassPass. Anyone who doesn't fit into that mold immediately feels it. However, almost everyone is welcoming and nice, but just from an observational standpoint, the office is super cookie-cutter. On the CX Team, you will not have a career. Blunt, but true. You will be told there is room for growth (what company would say otherwise, though?) but what that really means is you can just take on more work on CX. Moving to another team is rare/unheard of/doesn't happen. You can be overqualified for the role/have outside skills that are applicable to another team/role and express you want to eventually grow and move to possibly another team or pursue other interests and it won't matter. It is a dead end and its disappointing to be mislead on multiple occasions. I think the role is a good job as a stepping stone to other things and there is some flexibility with scheduling, so if you're a new college grad I say it is a fine first step, but if you are looking for career advancement and skill development then steer clear. Managers also are inexperienced and promoted based on ambiguous factors - just because you are efficient doesn't mean you make a good manager. A manager needs to be a strong leader, empathetic, but also encouraging. Many team managers on CX should not be managers and typically flex their power muscles just because they can, which is not a good quality of a team leader. Policy also seems to be cloudy/applied at certain points and not to all team members, which shows how unorganized the structure really is and how unclear communication is amongst leadership and management.

2.0
Jan 10, 2020

ClassPass is a ticking time bomb

Recommend
Business Outlook

Pros

- ClassPass is a sexy fitness startup that still seems to have investors eating out of the palm of its hand, so it's an exciting time to be there. - Benefits include an essentially unlimited ClassPass membership, which means you can work out / take advantage of wellness perks for free. - The people are passionate, dedicated, and incredibly hard working. Some of my best friends and mentors to this day are people I met during my tenure at ClassPass. - Career experience is unlike any other. By the time I left I felt like I'd worked for 10 years and gotten an MBA.

Cons

- Studio partners hate ClassPass. Partner Devs are given unrealistic goals and pushed to the limit to sell to studios, who are misled about the product and brought on board with unrealistic expectations. Account managers have the most difficult job at the company. - Internally, all power has been consolidated under three men. Smart, admirable women who had been role models to so many have all been driven out and the "female-founded" tag has become meaningless. - There is no growth opportunity unless you are one of the chosen few favorited by leadership. Hard work, leadership, and dedication are not rewarded, and employees generally are not valued by management. - The company culture that once made ClassPass a great place to work disappeared with the incredible people who built the company and bowed out in the last two years. - Compensation is laughable.

1.0
Jul 15, 2019

Don’t board the Titanic

Anonymous employee
Recommend
Business Outlook

Pros

I am not going to list any pros. As they are all smoke and mirrors. Employees get a free CP membership, snacks, cold brew, and booze in lieu of a fair wage.

Cons

It’s like working in the Twilight Zone or being on an episode or Black Mirror. Critical thinking is not encouraged, in fact it’s frowned upon. They would much rather you drink the ClassPass koolaide and pretend everything is fine than have their tactics questioned. Questioning any decision of any kind will result in punishment regardless if their policy is obviously unethical. ClassPass managers would rather blame their team members instead of taking accountability for their failures. If one of the team members isn’t performing well there is no acceptable reason for this performance, and no outside factors are taken into account. If the employee can’t get their numbers up s/he will be placed on a performance improvement plan. This plan, however, is not a plan to improve performance as it outlines that the employee hit the exact same metrics everyone else is expected to hit. Something that employee was probably doing to begin with. Then the employee is asked to take accountability for their actions. If the employee doesn’t get their numbers up, even if they do everything outlined in the PIP they are fired. I’m not sure how logical or ethical it is to ask devs to take accountability for low numbers and not ask the same of managers. Speaking of unethical, their sales tactics are horrendous. One must basically sell their soul to perform well there. ClassPass cares about the ends, not the means - get that sale at any cost - even if It means lying to prospective partners. For over a year partner dev folks were, mostly unknowingly, pitching people on rates they would never see, and while ClassPass has kind of tried to change the pitch to reflect the kind of payouts partners will really see, it hasn’t been enough. Now ClassPass is allowing their partner dev employees to offer cash incentives for signing up with ClassPass because they know they are a total scam, so instead of changing that they’ve opted for bribery. Avoid working here at all costs. It’s not worth your mental health. While it appears that ClassPass offers job security, it doesn’t. Instead, those in charge are looking to get even richer by selling the company to another company like Facebook or google, which means every job created in Missoula will be gone. Don’t get on the titantic. Just don’t.

Viewing 7 - 9 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.