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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
2.0
Aug 18, 2018
Recommend
Business Outlook

Pros

- Product that users love - Employees get free use of the product

Cons

- Product decisions are made with zero input from engineering - Deadlines are continually forced on teams by the leadership team - Features pushed out to meet deadline are often broken, incomplete and teams are forced to move onto the next feature - Burnout is a real issue in engineering - Culture of the entire company has been in decline, CEO brings a bro-culture and we're hiring more and more people that align with that mentality - Clear disinterest in bringing benefits that matter to employees - free ClassPass membership is often touted as the prime benefit, meanwhile no 401K matching or any interest in it despite a large funding round

1.0
Aug 11, 2016

Like the Titanic

Anonymous employee
Recommend
Business Outlook

Pros

The company business model is pretty great and the rapid expansion during the previous year really created a lot of brand recognizability across its markets. The office environment is pretty easy going. A super young workforce which can be either a good or bad thing.

Cons

Even though the office is a typical (overhyped) startup that tries really hard to make it seem like such a cool place to work, the truth is that most of the employees are pretty unhappy. The senior managers aren't happy with the people their managing and most are clearly not ready or willing to be in the management positions they are in, the contributing employees are frustrated with the pseudo-positive atmosphere that's all smoke and mirrors. HR is a mess, executive leadership is all over the place, business model and strategy is constantly 'iterating'. The company is just not a good place for employees to grow or for already strong and experienced people to be thrive due to the constant change. There are a few people in leadership positions that should not be there and everyone knows it. The young workforce means that there's a lot of eagerness and youthful energy but also a lot of cattiness, whining and middle school behavior. Business outlook is not good, employee morale is low and the boutique gym/studio partners are slowly but surely turning away from ClassPass.

2.0
Aug 25, 2017

ClassPass is for the cool kids

Anonymous employee
Recommend
Business Outlook

Pros

-Exciting growth -Smart people at the company -Great product

Cons

-Management -Communication -The epidemic of cliques -Low diversity -Pay -Fear as a motivator

Viewing 10 - 12 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.