Does Dunkin' pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunkin' employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Dunkin'. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunkin'?

43% of Dunkin' employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunkin' 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Dunkin'?

Crew Member (3180) , Cashier (1424) , Shift Leader (843) , Barista (838) , Cashier/Barista (436) , Sales Associate/Cashier (331) , Manager (277) , Assistant Manager (244) , Store Manager (168) , General Manager (164) , Baker (147) , Team Member (146) , Sales Associate (144) , Shift Lead (121) , Shift Manager (110)

What are the pros of working at Dunkin' according to real employee reviews?

"Free food is nice and at least at the Dunkin I work at has some down time" ((in 645 reviews)); "Flexible hours mean that you can really do no wrong so long as you show up" ((in 632 reviews)); "Free coffee and free unifotm" ((in 519 reviews)); "Very fun and nice coworkers" ((in 491 reviews)); "Get to meet some great people and get to know a lot of regular customers whom you connect good with." ((in 453 reviews))

What are the cons of working at Dunkin' according to real employee reviews?

"most stores have poor management and dont keep the store well stocked or have poor scheduling skills." ((in 1151 reviews)); "Low pay and if you are good at what you do they won't move you" ((in 1026 reviews)); "really bad manager and company took advantage of you working just like any other big company" ((in 474 reviews)); "No training what so ever; I basically had to teach myself how to do everything" ((in 149 reviews)); "No breaks and very tiring" ((in 112 reviews))

What are employees saying about Dunkin' layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunkin' layoffs and their outlook for job security at Dunkin' in 2026.

What are the top reviewed Dunkin' locations?

Brasília , Porto Alegre , Brasiléia , Jundiaí , Brasileira

Dunkin' reviews

3.3

43% would recommend to a friend

(13,491 total reviews)

Paul Brown

51% approve of CEO

35% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.7

Career opportunities

2.4

Compensation and benefits

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,491 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

13K reviews

3.0

Nov 2, 2012

Great job for a high school student, not a place to start a career

Shift supervisor

Recommend

Business Outlook

Pros

If you work at a place that accepts tips, the pay is actually really good for a first job. The work itself can get old but usually you work with people you can at least get along with. It is all dependent on store though. The manager in most cases influences how the work environment is.

Cons

If you get stuck at a place with a bad manager, you will hate your job. Dunkin Donuts locations are so small that you are always interacting with the manager. If they are not nice, friendly, tolerable of mistakes, you may have trouble working there. Some stores have really high turnover solely because of the manager. Also, there is not much room to be promoted. The highest level is store manager, which can be a decent job, but the pay isn't too great and the hours can be long and stressful for such a low pay.

4.0

Jun 16, 2012

Dunkin

Crew member

Recommend

Business Outlook

Pros

Fast paced friendly environment for seasoned people of food industry.

Cons

Not a good first job, very busy.

1.0

Jun 11, 2012

Indecisive Management and Anti-humanitarian Corporation

Shift supervisor

Recommend

Business Outlook

Pros

customer interaction experience that looks good on resume some training

Cons

POORLY managed franchise owners, general and corporate managers who see their staff as disposable commodities POOR pay for the amount of work a challenge to get over 25 hours a week scheduled due to mismanagement, though once you have proven yourself an asset to the company they will over work you, offer you promises, in vain, of raises and advancement I worked for this company on and off for over 3 years and experienced the most drama of any work experience I have ever had. My last experience included an all out war with the store manager and a total of three managers (who were mainly inexperienced and thrown into a store in desperate need of restructuring because upper management allowed it to go to hell in a handbasket before they stepped in to pin the role of scapegoat on someone) in two months time.

Viewing 292 - 294 of 13,491 Reviews

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Great job for a high school student, not a place to start a career

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Indecisive Management and Anti-humanitarian Corporation

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