Student Loans Company Agent - Student Loans Advisor TP Employee Review

3.0
Jul 26, 2017
Recommend
Business Outlook

Pros

A friendly and lively team, definitely develop into a 'family' on the call floor. Cash initiatives to encourage meeting client KPIs and expectations. Holidays are fairly easy to book and take off - however be wary if you go over your holiday entitlement because this will be deducted from your final wage. Frequent breaks (2x 15mins and 1x30mins) - these are unpaid unfortunately. Treats and sweets occasionally brought round the call floor. Opportunity for overtime where available.

Cons

Lack of floor support. Managers are generally nice and friendly, but, can develop a harsh and negative attitude if approached on a "bad day". Long hours for little pay. The job itself is grim, a lot of knowledge to be learnt which the training periods do not cover to the extent it should be. Almost learn everything on the job. For the job itself I would've expected a higher wage due to the expectations of the client and the type of call queries received.

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TP Response
8y
We are sorry to hear that you felt that way. We are committed to making our employees feel they could easily seek help and openly interact with the management while being provided extensive training and competitive income. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Best regards.

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5.0
Jul 8, 2026
Recommend
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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