Extra Space Storage reviews

In an attempt to increase profits and keep expenses down most sites are manned by one person at a time. We are required to walk strangers through a warehouse to show units. They know we are alone and that is unsettling. Some warehouses are located off the beaten path and in questionable neighborhoods. Anything can happen with no witnesses and no help. We are expected to be there for the customers, answer calls within a certain time, follow up reservations within 15 minutes and leave the facility to go to the bank. With one person on site this is just not possible. The phone goes unanswered and customers wait for you to return. It's common for us to be yelled at by angry customers complaining about late fees and auctions or having to wait outside a locked office for you to return. Having another person for support will reduce these incidents.

Because of Extra Space's high standards, they expect A LOT and that means A LOT of work. I have no problem with getting my hands dirty and doing minor maintenance and painting BUT when you mostly work alone...that is a huge problem. If you have what is considered a small property, you will be by yourself most of the time. This is very challenging when you are expected to take care of customers, do paperwork, answer the phone at all times, make bank runs, and maintain the property. I feel that only having one person allows things to be neglected and does not let my site reach its full potential. Also, some of the things that we are expected to do on the properties because the company wants to save money is ridiculous. For example, stripping and waxing floors and painting parking lot lines should be left to professionals. There is not to big of employee turn around at the site level but due to the constant redistricting of sites among other reasons, I have had quite a few different District Managers. Constantly having to get to know a new supervisor is exhausting. Our incentive program is a joke. If you have a great year and your property performance is great you will have little to no chance the following year making a bonus because of the unrealistic goals that they set for you. We keeping being told year after year that they are going to be restructuring the incentive program but I am certainly not holding my breath.