Extra Space Storage reviews

The salary and in my case the competence of the manager. Also customers are very rude and aggressiv because they are under stress (moving,etc) most of he time.

ESU is ridiculous, hard to do when there's work to be done. The SIZZLE customer service is ridiculous. Good customer service is important, but they take it to the point where it's not genuine, but a script. If you need that much to make a sale, then your product isn't that great. You HAVE to talk about how great the company is, how awesome you are, how awesome the site is, etc etc etc. Then to top it off, when a customer doesnt want to make the committment, you have to call them back 5-7 different times as "follow ups" What makes this worse, is some of these people are secret shoppers and have no intention of buying. Calls are also recorded then reviewed and shared among your peers in the district. They also grade you on your performance. The SIZZLE stuff is really unnecessary, the product speaks for itself and if your customer service is top notch (without excessive script reading) you can make the sale! The ESS product is by far top notch, but you don't need to over indulge in it to make the sale. One more thing, I sure don't like to be called 5+ times by someone trying to get my business or a sale if I'm not that interested at all, so I sure don't like having to call them so many times to get their business.