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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,398 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
5.0
Feb 4, 2026

Grateful for the last year!

Recommend
Business Outlook

Pros

Extra Space has been an absolute pleasure to work for. My District Manager Juan has been extremely supportive along with the DTL's Jaime, Mary and Jon Q. They have taught me so much and continue to help whenever I need it. The last 6 months have been hard due to my cancer treatment but anything I struggled with or needed I was able to immediately get from someone on this amazing team. I know I can pick up the phone and call anyone and get the answer I'm looking for if I don't know it and cant find it in sharepoint. Being promoted to site manager so soon shows me that there is always room to grow with this company which is an incentive to work hard and keep learning and growing and thankfully I am able to do so with the amazing team I work with.

Cons

There is a lot of drama and politics behind the scene. I have witnessed Employees intentionally trying to get others in trouble when we should be a team. Things like that are a little discouraging because you want to believe that everyone is a team player and are moving with good intentions. I feel as if we should always be lifting each other up and supportive of one another. That is what makes a great team. Also ESS should really supply winter jackets and gloves if we are expected to shovel and salt outside in this freezing weather. People who are hired in the summer and spring are not thinking about the winter and the coats and gloves are pricey, Its hard to order a coat and have enough left over for shirts. and an extra space hoody would be awesome. Staying open until 6 is a killer. Most of us are coming from an hour or so away. Its really cruddy that I don't get home to my kids until 7 then I still have to cook dinner. The days just feel very long even when they fly by. I just wish I had more time to spend with my kiddos.

4.0
Feb 3, 2026
Recommend
Business Outlook

Pros

Clear expectations and strong operational structure. The company provides solid training, defined processes, and measurable performance metrics that make it easy to understand what success looks like. Autonomy at the store level allows managers to run their locations effectively. Compensation and bonus structure are competitive when performance goals are met. The work environment encourages problem solving, customer service, and ownership of results.

Cons

Store-level workload can be heavy due to staffing models and the wide range of responsibilities placed on a single manager. At times, administrative tasks, maintenance coordination, customer service, and sales expectations compete for attention. Additional support or staffing flexibility during high-demand periods would improve overall effectiveness and reduce burnout risk.

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Extra Space Storage Response
4mo
Thank you for sharing such a detailed and insightful perspective. We're pleased to hear that you have enjoyed our operational structure and store autonomy. We also appreciate your thoughtful feedback regarding workload and staffing models, as these are areas we are perpetually working to improve. Thank you for being a contributor to our culture and success!
5.0
Feb 3, 2026
Recommend
Business Outlook

Pros

Career Growth: Ample opportunities to advance through professional development and mentoring/exposure programs. Supportive Environment: A professional yet comfortable atmosphere that truly values its people. Industry Leadership: A chance to work for a top-tier provider redefining the storage experience.

Cons

Truly no cons to speak of. This is one of the few companies that listens to the "boots on the ground". If there is something not working it is quickly addressed.

avatar
Extra Space Storage Response
4mo
We are thrilled to hear that you value the growth opportunities, supportive culture, and industry leadership at Extra Space. It's especially meaningful to hear you feel supported on a "boots on the ground" level. Thank you for being a valuable part of our team!
Viewing 52 - 54 of 3,398 Reviews

Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.