FARFETCH reviews

Bullying culture! You better run away unless you want to go back to pre-school. Very bad and poor management. Tyrant supervisor constantly tells her staff she's the boss and allows herself to do whatever she likes: playing music in her headphones, typing on her phone all day, taking pictures while we're working, friends coming over, taking free time-off. Supervisor doesn't help agents, doesn't take any escalations, lies a lot and pretend to be the supervisor you can trust. Haha! Manager in Lisbon is inexistant. HR too! Horrendous trainings. Agents crying every morning because of tyrant supervisor mentioned above. New targets unreachable! No investment in any members of the team who actually work hard. You will only progress if you throw other members of your team under a train. You will not progress here and salaries are not industry standard.

- Poor management - Supervisor who instill fear tend to assign blame, withhold information and answer questions in vague, noncommittal ways - Very low salary for the amount of work to do - Lack of communication - Struggling for over a month to get 1 day off - HR inexistant - NO support at all - CS agents not recognized for their accomplishments - No opportunities for CS agents - Lack of training (doing customer service over the phone for over 6 luxury brands !!!!) - Tasks are not well distributed within all the agents Farfetch was a very good company at the beginning. Then management changed. Your values are NOT followed correctly. "Be Human" doesn't mean ANYTHING for your Customer Service.