Ink reviews

3.1

45% would recommend to a friend

(306 total reviews)
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Simon Leslie/Michael Keating

65% approve of CEO

52% positive business outlook

Ink has an employee rating of 3.1 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

306 reviews
1.0
Feb 5, 2014
Recommend
Business Outlook

Pros

pushes you so hard that you will force yourself to learn how to do sales in the most unethical way.

Cons

Awful micro managing from management. Pushes employees for numbers that they do not care where the business is coming from. Unethical way of doing business. Turn over rate is very high. There are people leaving the company every week due to too high level of stress. Forces employees to come back during public holidays to work so as to achieve numbers. During closing period forces employees to buy food back to their desk to call and have their lunch at the same time. Forces employee to call 100-200 mins per day and track call time. Managers will listen to calls. Commission scheme is a scam. some employees can get as low as 1% of their commission instead of the 10% that their have promised during interview. High performing employees only get 6-8% of the deserving commission

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Ink Response
9y
Thank you for your feedback. Ink has always done business in professional and ethical manner and we do not allow our employees to go unnoticed if they fail to do the same. Targets are realistic and in line with business’ expectations – they can be reached with hard work and good planning. Sometimes it may happen that business requires to be open on public holidays (mainly because we are operating on the global scale), and employees may be asked to work on these days. However, this is initially communicated in the recruitment stage and all employees who work extra days (or longer hours) will accrue additional holiday days and/or hour off work. Calls at Ink are recorded primarily for training and development purposes, for dispute resolutions and to evidence business transactions, and not so the managers can listen to them as they desire. All employees at Ink are treated with dignity and respect, and if we find out that somebody is not acting in this manner the relevant precaution will be made.
1.0
Aug 17, 2013
Recommend
Business Outlook

Pros

There are none, not anymore. Hence the reason why all the professionals that were working at INK have left and why their recruitment policy is to hire inexperienced sales executives who are too naive to know what they are getting themselves into, are normally aged between 18-23 and have just learnt how to spell.

Cons

Where do I begin? Terribly micro-managed, sales executives are treated like children and not like professionals. You are forced to hand in 100 so called leads every 2 weeks which is checked by your manager, as they do not trust you enough to do your job. Staff are forced to participate in ludicrous "energy sessions" in the morning (and at any other time the deluded, self titled, Chief Inkspiration Officer decides he is bored and wants to toy with the staff). Energy sessions involve: - running around the office - throwing balls around - conga lines up and down the building and even in the street (this really does happen) - aerobics, ironically led by one 24 stone manager. - clapping when instructed to (by management and the Chief Inkspiration Officer) - random Flashmobs in the street - generally any type of activity that grown adults last participated in when they were 4-5 years old in nursery. If staff don't participate in these demeaning activities then they are brought into disciplinary meetings where they are asked and told "why they are you being disruptive?", "you don't believe in the company", "do you not want to work here?", "You better join in tomorrow!". There is no guidance by management, no strategy, no thinking, no planning you are just told to "get on the phones". The motto of the company is a "deal a day" as they need a deal a day just to survive due to clients canceling all the time. They are heavily dependent on new business as the product doesn't work and they are incapable as a company of developing long term relationships with clients and media buyers. Clients are totally dissatisfied as they are being lied to about passenger numbers, print run numbers, distribution of the magazines. WORST THING ABOUT INK - COMMISSION STRUCTURE! Ridiculous commission structure which was introduced to apparently improve the quality of pitches made by sales executives. In reality, it is a scheme to reduce the amount of commission that sales executives earn. - All calls are recorded, sales executives are supposed to send 10 "Effective" calls a day. - Calls are then graded by managers to see if they are "Effective". - If over the course of a month, you submit 100 "Effective" calls then you get 10% on anything you sell. Problem is - Difficult to contact 10 decision makers every single day, quality of "Effective" calls becomes diluted as sales executive then resort to phoning up kebab shop owners in Benidorm to get their numbers up. - Managers have too much work to do, too many calls to listen to, would rather go to the pub than listen to calls. - Commission % is a lucky dip, maybe if you are nice to your managers, make them coffee and compliment them on their golf swing then you might get lucky and get 6.7% on the hard work you put in that month. There is no chance to progress, to become a manager you have to fully immerse yourself in the INK CULT. If you are looking to develop a career in media then stay away from INK. However, if you are looking to be belittled, learn nothing, have your managers listen to all of your calls, read all of your emails (sometimes before you even get a chance to) or if you are just looking to lose a part of your soul - then INK is the place for you.

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Ink Response
9y
You have raised some serious issues here, and we have definitely taken all the feedback on board. It’s been many years since you have posted this feedback and Ink has changed immensely in the terms of recruiting, training and doing business. In recent years we have employed some exceptionally respectable leaders and talent to guide us through to new conquests. We can assure you that nothing what was going on in Shoreditch office (or for that matter in USA or Singapore) is active today. We have new practices in place and we are actively listening to people’s feedback. The true change can only come from within!
1.0
Nov 3, 2012

An awful place to work

Recommend
Business Outlook

Pros

A few sales execs can make good money if they're working on certain titles, but INK likes to move goalposts at regular intervals to make sure nobody's hitting too many targets. Some decent people in the ranks.

Cons

A culture of bullying both on sales floor and elsewhere in the company. Strange management clique who too often spout gibberish and are abusive either in a passive-aggressive way or just openly hostile. Rumours of sexual harrassment. Generally produce magazines/websites that are unimaginative and all too often identikit copies of one another even down to same headlines and sections. Rather dull products that lack flair, quality and insight. Absence of creative leadership. Far too often the corporate culture is about cutting corners and saving money. Revolving door across departments. Very few people last longer than a couple of years.

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Ink Response
9y
We dispute a number of the points that are raised here as they are just 100% inaccurate.
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