Spectrum reviews

The managers I worked for had little or no concern about the customer experience. In my opinion, and I think it would be clear to anyone who looked at the facts, their formula of success was about supporting sales agents who did anything they could, (committed fraud, violated sales commission agreements) to sell cable TV. In fact, if you didn't talk about your bag of tricks, you did not receive good leads. Otherwise put, if you weren't openly on the take, violating every sales policy under the sun, you would be punished with bad leads until you quit, or were fired on a technicality.

Unrealistic sales goal selling services with outdated equipment, Services are not abreast with equipment, Unreasonable service prices, upper management does seems disconnected to lower tier workers who could possibly have some great ideas to help company as a whole, After recent merger with Bright House and Time Warner Cable a lot of changes been made to save company money and not offer the customer best service. Departments are not all on same accord. ok pay for work load, capped commission.