Spectrum reviews

3.3

52% would recommend to a friend

(18,926 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Feb 16, 2018
Recommend
Business Outlook

Pros

Free cable, good benefits. I am supposed to write at least 5 words on this part and it is not easy.

Cons

But ... On direct sales, in less than a year they change the commission structure about 3 times always against our pocket. Micromanagement, hey just let your people sell. The Management lie constantly to their employees without reason , they establish unreachable goals so you get frustrated and leave. The turn over on Sales is very high and that is because it has been designed to be like that or the Director of Sales is an incompetent. They promote and they don't encourage you to have a balance between work and family. There is something ... let's say strange...there is a really small group that always do good and management are going to say " they are doing what they are supposed to" when the rest evaluate them even go with them to see what they are doing that is so different you learn that is exactly the same thing that you are doing that is what is ..."strange"

1.0
Feb 12, 2018
Recommend
Business Outlook

Pros

I was sold from day one that this was a good company with many ways to rise quickly in the company.... As long as you aren't the one that somehow got on the trainers' bad side you can miss multiple days, have no clue what you are doing, arrive late and make the corniest army jokes with the trainer all day every day and have nothing to worry about. It's the guy that is their an hour early everyday but two, sick as a dog, hungry to learn and ace every test that ends up terminated. So for most everyone that's a pro for sure.

Cons

Do not let them tell you they respect and understand unexpected events come up and will work with you because that's the very first thing I found out got someone "on paper" as they say. A father had to attend a spur of the moment meeting at his kid's school regarding matters that no parent should ever be expected to miss. Training/Trainers are little to no help at all. In fact they whisper (poorly) and talk bad about trainees to one another. I know if I was able to hear them then others were too. They tell you it's so fast paced that if you miss 2 days there's no way for you to catch up when in fact there are at least 4 or more days where you literally do nothing but watch other people fail and retake tests. Examples being driving test days, ladder test days, ladder test retake days and entire days spent on modules that trainee's like myself that get there an hour early everyday have already finished. I waited two months between being hired and my start date because I thought this would be an incredible opportunity to do something I've always been passionate about. I even drove my personal vehicle and paid for my own gas to get to and from training (70+ miles) while the others from my location all had their vans and gas cards because I wanted this so badly. I apparently upset the wrong person (who still remains a mystery) because a trainer(s) accused me of not participating, talking with my peers when I shouldn't have been and was accused of constant cell phone use (which I left in my car by the way) then when they decided to terminate me I wasn't even able to face my accusers or hear exactly where or when these events supposedly took place. Basically this entire system is setup where one trainer with zero proof has the power to cost a trainee their job with no questions asked. That is incredibly flawed. Lastly, how do you train someone on something you've never done before? Oh and I love when the trainers make it very clear they don't know your name and don't care to learn it but somehow know it well enough to report to your manager without even first confronting the trainee and making sure they are using the correct name when reporting the trainee's manager.

1.0
Feb 6, 2018
Recommend
Business Outlook

Pros

They definitely have some amazing, smart and very talented employees that I had the pleasure to work with and learn from.

Cons

Senior Management, specifically in Learning and Development, are very aggressive, rude and tend to bully their employees. VPs screaming at employees on conference calls and berating employees in front of their peers. Worst team I had even worked for.

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Spectrum Response
8y
Thank you for your feedback. We appreciate your honesty concerning your work experience with us, and we are sorry to hear about your dissatisfaction with leadership practices at Spectrum. Our leaders take this feedback very seriously as they look to make improvements to our work environment and practices.
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