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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,893 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,893 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Mar 6, 2021

      Easy $60k a Year if You’re Competent

      Retention agent
      Recommend
      Business Outlook

      Pros

      - Gain valuable sales experience - 6% 401k matching plus 3% in long term equities - Generally positive office culture - Flexible scheduling if you give advanced notice - The job is easy if you know how to use computers and can learn how to talk to people - Okay health insurance

      Cons

      - Selling mobile phone plans is a condition of employment, you are required to pitch them every call regardless of the situation and if you don’t achieve high enough you’ll get cut. Closing a sale will take 30-60 minutes and will net you ~$11 IF the customer gets 4 lines of unlimited data, keeps the plan for 60 days, AND you’re at least in the 80th percentile of your shift group. Not only will you probably make less but you could take 4-8 more calls in that timeframe which means you LOSE money doing it due to the opportunity cost. - Extremely corporate, this is going to tie in with most of the cons - Productivity is heavily monitored - The best policy is to assume every chat with a coworker and call with a customer is being listened to - You’ll sometimes get verbally abused by customers, as long as you don’t take it personally it’s not really that bad I actually kind of laugh to myself about the ridiculous things people will say.

      avatar
      Spectrum Response
      5y
      Thank you for your feedback. Every review helps us better understand what's important to our employees and how we can create an environment for success.
      2.0
      Jun 9, 2020

      Old school cable company with no forward thinking

      Director
      Recommend
      Business Outlook

      Pros

      Great compensation and benefits, strong work life balance.

      Cons

      The politics in the company are almost unbearable. It is a speak when you are spoken to environment that feels like a throwback to the 1950's. Ideas and creative thinking are not encouraged.

      avatar
      Spectrum Response
      6y
      We are committed to developing a positive culture that supports our employees and delivers high quality products and services for our customers. We appreciate your feedback and will share your comments with our leadership team.
      1.0
      Apr 16, 2020

      Charter - Where ineptitude rewards you

      Devops engineer
      Recommend
      Business Outlook

      Pros

      You will get an experience. It's not necessarily effective experience that should be taken with you.

      Cons

      1. As a DevOps, Ops, Analyst you are a second class citizen. You will be treated with no respect for your time, or ability. You will take care of, and parent, developers, project managers, software delivery managers, production operations teams. While doing everyone's job for them, you will be devalued by your upper management. They will let your people rot from 20 to 0, you will pick up the slack, you will not get a promotion, you will not get paid more. A VP will tell you, you dont have the chops to do the job responsibilites that you are already doing (They have no clue on what they are talking about). I implore anyone IT/OPS (DevOps, Site Reliability Engineering, etc..) to stay away from this dysfunctional, developer driven, ``Engineering`` department. Do not believe any managers input on your technical ability at Charter/Spectrum.

      avatar
      Spectrum Response
      6y
      Thank you for taking the time to share your thoughts with us. Our goal is to create a work environment that supports teamwork and productivity. We are dismayed that you have experienced something that doesn't align with our goals. We appreciate your comments and will share them with our leadership team.
      Viewing 133 - 135 of 18,893 Reviews
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      Glassdoor has 19,973 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.