Spectrum reviews

3.3

52% would recommend to a friend

(18,894 total reviews)
avatar

Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,894 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jul 24, 2024
Recommend
Business Outlook

Pros

Good pay, great benefits, amazing discounts off service. Quick advancement options based on performance.

Cons

Spectrum is the perfectly example of a company treats it's employees exactly how they treat there customers. Lie, mislead, and take advantage of. It's sad that they do this because the benefits and pay is great but I can never recommend working at a company where you are told your commission structure is based on loosing the least. Everyone becomes shady. Disconnects may not happen to avoid bad numbers and loosing money. Adding random service that was never asked for because money and metrics. Anything you can read online that seemingly may just be one person happens often. I had calls atleast once a day almost an elderly person being told they had a service with us they didn't fully sign up for or just people in general..or calling to disconnect the service months ago and it was never done. A person can show proof that they no longer live at a location and an agent can manipulate the system to not show notes and the manager that may check the system may not want to do their job and may not want credits and adjustments even if they are justified. Everything is backwards here. I feel bad for the customers that can't even leave spectrum as a ISP because they are one of the worst you're forced to have.

2.0
Sep 24, 2023

Upside down

Recommend
Business Outlook

Pros

Good vacation time. Free or discounted company services.

Cons

Nothing here is consistent across departments. Company policies are ignored unless they want to enforce them on an individual, which is retaliation in its purest form. Their position titles are based on the amount you make..when it should be the other way around. In other words whatever your current pay is they will give you a title that matches that pay bracket. If you apply for a higher position but don't make enough money annualy to fall into the bracket for that position you will not be considered. I have never in my life been told that even though I am qualified for a position I won't be considered because I don't make enough money, but I have here. Spectrum also has very racist and discriminating hiring practices. They will ignore qualifications to hire the "race" or "gendor" they want in a position. Healthcare is also ridiculous for a company this large. The price for Healthcare isn't that bad but the coverage is horrible and actually costs you more when you need to use it. New hires are given priority for benefits and income while employees with 10 or more years get absolutely no additional benefits at all..making this a horrible place for a long term career.

3.0
Sep 18, 2023
Recommend
Business Outlook

Pros

Decent pay ($20 hr to start) Yearly increase of 3%-5% Great benefits (Medial, Dental Vision, 401K match) PTO

Cons

Absolutely 0 career mobility Micro management Can't use the bathroom for more than 5 minutes if you're not on break or lunch or you'll come back to a message from your supervisor asking if you're ok as if it's odd to use the bathroom for more than 5-7 minutes. A couple of years ago it was easier for people to move up in the company but lately things have become very stagnant, the budgets are lowering and it feels like the end is near for this branch.

Viewing 175 - 177 of 18,894 Reviews

Glassdoor has 19,975 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.