Is TP a good company to work for as a Technical Support Associate?

Technical Support Associate professionals working at TP have rated their employer with 4.8 out of 5 stars in 57 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Associate interview questions at TP .

Does TP pay Technical Support Associate employees well?

Technical Support Associate professionals rate their compensation and benefits at TP with 4.7 out of 5 stars based on 57 anonymously submitted employee reviews. This is 8.9% better than the company average rating for salary and benefits. Find out more about Technical Support Associate salaries at TP.

How happy are Technical Support Associate professionals working at TP?

93% of Technical Support Associate employees at TP would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Technical Support Associate professionals have also rated TP with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.7 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Technical Support Associate reviews

4.8

93% would recommend to a friend

(57 total reviews)

Jorge Amar

100% approve of CEO

91% positive business outlook

Ratings by demographic groups

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Gender

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Associate Technical Support employees have rated TP with 4.8 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Associate Technical Support professionals have an excellent working experience there. TP is rated 39% above average by Associate Technical Support professionals compared to other employers within the Gerenciamento e consultoria industry (3.5 stars).

Reviews by job title

57 reviews

4.0

Mar 24, 2023

Good company

Technical support associate

Recommend

Business Outlook

Pros

Nice work culture and supportive managers

Cons

Management is poor at hr end

TP Response

3y

Thank you for your review. All the best and have a nice day!

1.0

Mar 21, 2023

Not an organisation for Experienced Candidates

Technical support associate

Recommend

Business Outlook

Pros

There are no pros for this organisation

Cons

This organisation is not good for those who have experience for more than an year. Poor management and Poor transport but the cab drivers are one of the best in all the organisations I have ever worked with. Management is corrupted. Girls are being given special preference with regards to promotion and incentives. Poor organisation to work with if some one has experience.

5.0

Dec 20, 2022

Experience review

Technical support associate

Recommend

Business Outlook

Pros

It's good company for those who want to start career in IT/TECH support. They have meal facilities and cab facility.

Cons

Length of work hours Lack of communication Onboarding process issue Late night shift Bpo

TP Response

3y

We're happy to hear that. Thank you for sharing your experience with us. All the best!

Viewing 34 - 36 of 57 Reviews

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