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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,689 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      TP has an employee rating of 4.4 out of 5 stars, based on 74,689 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 28% above average for employers within the Gerenciamento e consultoria industry (3.5 stars).

      Reviews by job title

      75K reviews
      1.0
      Jun 28, 2015

      I went in with an open mind... I read reviews on here and I understand that you will always get negative feedback.

      Team manager
      Recommend
      Business Outlook

      Pros

      Right if I am honest I am struggling to find one. I was hired as an external candidate for a team managers role. I can't find a positive about the place at all, the fellow TMs were decent as we were all in the same boat, minus your usual 1 or 2 brown noses.

      Cons

      Salary, negotiating a salary didn't seem happen. TOPS training (management training) this has to be addressed and restructured around management and not filling out a "game plan" in red ink then had back into your ACCM for feedback on how you have spent your time. Your teams statistics and performance should account for how well you are doing your job. Systems - Call observation , HR systems have to be one of the most draconian around. Your ACCMS (ops managers in the real world) I think were given the job for length of service awards.. Feedback issues via the TMs not directly to the agent if you are annoyed about the way they look. Petty petty issues. Coaching & 1:1s, as a TM this is your bread and butter, allow us to schedule off line time to develop our teams.

      avatar
      TP Response
      7y
      Thank you for bringing this to our attention. We aim to provide sufficient training and a positive environment to our employees while being rewarded with proper incentives and right opportunities. However, your review states otherwise. We will bring this up with management in order to make improvements that will benefit our employees.
      1.0
      Jun 28, 2015

      Do. Not. Work. In. TELEPERFORMANCE.

      Human resources
      Recommend
      Business Outlook

      Pros

      I don't know, the cafeteria food?

      Cons

      Management has no idea what they're doing half the time - my ex boss let me sit for an entire year without delegating any responsibilities to the team or myself. They are very, very picky about giving you a schedule you need, so don't expect them to conform to school schedules or childcare schedules. The hours are long, 11, 12 hour days are expect when you're in HR. No paid overtime. And you are dispensable, that's what they tell you when you walk into the interview and that's how they make you feel the entire time you work there.

      avatar
      TP Response
      7y
      Thank you for bringing this to our attention. We aim to provide sufficient training and a positive environment to our employees while being rewarded with proper incentives and right opportunities. However, your review states otherwise. We will bring this up with management in order to make improvements that will benefit our employees.
      4.0
      Jun 28, 2015

      Good experience, poor wages

      Team leader
      Recommend
      Business Outlook

      Pros

      Good opportunities to learn and progress. Stable job and good team.

      Cons

      Wages are below what you would get paid elsewhere for doing the same job.

      avatar
      TP Response
      4y
      Thank you for your feedback. Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
      Viewing 73735 - 73737 of 74,689 Reviews
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