Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,150 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,150 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries at TP.

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

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TP

TP Customer Service reviews

4.4

91% would recommend to a friend

(1,150 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Senior management

4.3

Compensation and benefits

4.2

Work/Life balance

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,150 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated 28% above average by Customer Service. professionals compared to other employers within the Gerenciamento e consultoria industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jan 26, 2020

Customer care executive

Customer service

Recommend

Business Outlook

Pros

I have great opportunity to work your organization

Cons

Developed communication skills for achieve

4.0

Jan 11, 2020

Customer service

Recommend

Business Outlook

Pros

I have some experience in company for last1 year

Cons

I want to learn something new and financial.

TP Response

We appreciate your review. We are glad to know that you have learned new skills during your stint in Teleperformance. We wish you all the best in your career!

2.0

Dec 28, 2019

Now despite all, It did change my life.

Customer service

Recommend

Business Outlook

Pros

You have to look for them, but they are there, trips to islands, new people, new experiences. All of course made by you, not TP.

Cons

Being stuck in one of those "Matrix"- boxes taking calls all day. Truly believe humans are not designed for this type of lives...

TP Response

We are sorry to hear about your experience, and we would like to help resolve your concern. May we ask you to please share this with us at http://bit.ly/TPHR-newform so we can address your concern? Thank you.

Viewing 1090 - 1092 of 1,150 Reviews

Jobs at TP

Agente de Atendimento - Aplicativo Food Delivery

Agente de Atendimento - Aplicativo Food Delivery

Agente de Atendimento - App de Mobilidade - Frontline (madrugada)

São Gonçalo do Amarante, Rio Grande do Norte

R$2K - R$2K /mo

(Employer provided)

View job

Agente de Atendimento - App de Mobilidade - Frontline (madrugada)

Agente de atendimento - atendimento via chat

Parnamirim, Rio Grande do Norte

R$2K - R$2K /mo

(Employer provided)

View job

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TP Customer Service reviews

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Customer care executive

Customer service

Now despite all, It did change my life.

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