Is TP a good company to work for?

TP has an overall rating of 4.4 out of 5, based on over 100,129 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 88% of employees would recommend working at TP to a friend and 83% have a positive outlook for the business. The best reviews about TP have been left by employees working as Gerente Sênior , Analista De BI Sênior and Supervisor Especialista .

Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

88% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13829) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2577) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1404) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (930) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1992 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1798 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1759 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1259 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3845 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2461 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1495 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 372 reviews)); "Poor communication and dropping classes with little notice" ((in 283 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

What TP locations have received the highest employee ratings?

Mauá , São Bernardo do Campo , Santo André , Guarulhos , Osasco , Brasília , São Luís , João Pessoa , Aracaju , Lapa

TP reviews

4.4

88% would recommend to a friend

(74,192 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

TP has an employee rating of 4.4 out of 5 stars, based on 74,192 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 28% above average for employers within the Gerenciamento e consultoria industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74K reviews

4.0

Jun 24, 2025

Good job for beginners

Digital interaction expert

Recommend

Business Outlook

Pros

You can develop your communication skills and learn many tools.

Cons

Dealing with customers is challenging sometimes.

TP Response

11mo

Agradecemos sinceramente por compartilhar sua avaliação e por suas observações honestas. É ótimo saber que você está tendo a oportunidade de desenvolver suas habilidades de comunicação e aprender a utilizar diversas ferramentas. Investir no crescimento de nossos colaboradores é uma prioridade para nós. Entendemos que lidar com clientes pode ser desafiador e que essa parte do trabalho pode gerar uma certa pressão. Queremos assegurar que estamos aqui para oferecer o apoio necessário, para que você se sinta tranquilo ao enfrentar essas situações. Quanto ao seu conselho sobre a preparação de alguns supervisores, levamos suas palavras a sério. Isso nos ajuda a identificar áreas em que devemos focar na formação e desenvolvimento de nossas lideranças. Lamentamos que você tenha sentido essa sensação de despreparo. Suas sugestões são valiosas e fundamentais para a criação de um ambiente mais eficiente e colaborativo.

5.0

May 30, 2025

COMPANY SURVEY

Operation customer expert i

Recommend

Business Outlook

Pros

The company is amazing and also the trainers.

Cons

The guards is just so strict but still good.

TP Response

1y

We sincerely appreciate you taking the time to share your review with us. It’s always rewarding to receive positive feedback, and we’re glad you think our company and our trainers are amazing. We value each and every one of our employees and are committed to maintaining a productive and rewarding work environment. Also, we understand your observation about the strictness of the guards. While their role is essential to ensuring safety and order, it’s important for us to balance strictness with friendliness. We appreciate you pointing this out and will consider how we can improve this experience while maintaining the safety we all value. Your advice to keep up the good work is greatly appreciated. We’re always looking for ways to evolve and improve, and your support motivates us to do even better. Your feedback is important to us.

1.0

Mar 14, 2025

Disrespected

Customer service representative

Recommend

Business Outlook

Pros

None that I can think of

Cons

Lack of respect and professionalism. Low salary for high work demands.

TP Response

1y

We are sorry to hear that your experiences at our company have not been positive and that you feel disrespected. Your concerns regarding professionalism and the adequacy of your salary in relation to the demands of the job are important issues that we need to address. We are committed to understanding your perspective better and looking for ways to improve these issues. Your feedback is essential to creating a more respectful and fair work environment, where everyone feels valued and recognized for their efforts. Thank you again for sharing your feelings, and I hope that together we can find solutions that benefit everyone.

Viewing 10 - 12 of 74,192 Reviews

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Good job for beginners

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Disrespected

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