Is TP a good company to work for as a Senior Operations Manager?

Senior Operations Manager professionals working at TP have rated their employer with 3.8 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Senior Operations Manager Jobs at TP now and start preparing for your job interview by browsing frequently asked Senior Operations Manager interview questions at TP .

Does TP pay Senior Operations Manager employees well?

Senior Operations Manager professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 25 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Senior Operations Manager salaries at TP.

How happy are Senior Operations Manager professionals working at TP?

60% of Senior Operations Manager employees at TP would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Senior Operations Manager professionals have also rated TP with a 3.5 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

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TP Senior Operations Manager reviews

3.8

60% would recommend to a friend

(25 total reviews)

Jorge Amar

Not enough data to show CEO approval

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (25 reviews)

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Senior Operations Manager employees have rated TP with 3.8 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Senior Operations Manager professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Senior Operations Manager professionals compared to other employers within the Gerenciamento e consultoria industry (3.5 stars).

Reviews by job title

25 reviews

3.0

Apr 21, 2024

Oh well

Senior operations manager

Recommend

Business Outlook

Pros

It's the number 1 BPO in the world. That's it, the only only pro.

Cons

Since TP acquired Majorel, we have started to feel that we're only numbers and revenue.

5.0

Nov 27, 2023

Teleperformance evaluation

Senior operations manager

Recommend

Business Outlook

Pros

it's a great place to work for. from diversity, to atmosphere, to career growth someone can have.

Cons

stress is part of daily reality. you need to have the needed skills to adapt

5.0

Oct 6, 2023

Great experience

Senior operations manager

Recommend

Business Outlook

Pros

multi-national presence travel opportunities multiple skills mentoring

Cons

very low senior leadership growth opportunity

TP Response

Thank you for taking the time to share your feedback! Have a great day!

Viewing 7 - 9 of 25 Reviews

Jobs at TP

Agente de Atendimento - App de Mobilidade - Frontline (madrugada)

São Gonçalo do Amarante, Rio Grande do Norte

R$2K - R$2K /mo

(Employer provided)

View job

Agente de Atendimento - App de Mobilidade - Frontline (madrugada)

Agente de Atendimento - App de Mobilidade - Frontline (madrugada)

Agente de Atendimento Suporte Técnico - Tecnologias Moveis e Serviços

Supervisor de Atendimento (CANAIS CRÍTICOS)

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TP Senior Operations Manager reviews

Company ratings over time

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Reviews by job title

Oh well

Teleperformance evaluation

Great experience

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