Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)
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Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jan 6, 2020

Was great. So different. No good.

Anonymous employee
Recommend
Business Outlook

Pros

- Soft tshirts - Get paid on time

Cons

Came in with SendGrid. That integration is far from done and poorly executed. Twilio is disorganized and do anything of significance to "Forge One Team". While there are some good managers on the SendGrid side, mine was spineless and we've done nothing but spin our wheels. Product direction is totally missing on the SendGrid side. It's like we are waiting for Twilio to tell us what to do but he um nothing is being said. Many mangers are unqualified and there is next to no (is there any) accountability for managers. I've seen more than one valuable employee be let go by mangers that, well, are simply not fit to be managers. SendGrid used to have decent values. Hungry, Humble, Happy and Honest. As hokey as that sounds, when I joined, we lived mostly by them. (Honest was always weak. I attribute this mostly to Managment's get-in-line and conform or get out mantra (hence the valuable employees we've lost). I digress however. Now we have "Twilio Magic". It's so magic that employees objectively (according to an in-house survey) don't know what they are, or think we embody them.

2.0
Oct 3, 2019

Really Disappointing

Anonymous employee
Recommend
Business Outlook

Pros

Growth, huge potential TAM, some strong capabilities throughout the company. Good work depending on what group you join.

Cons

It's so disappointing to discover that all is not what it seems. Engineering leadership is non-existent. Product is such a mess, it will take years to sort through. Merger integration is shaky at best. Executive leadership, the top two, will destroy the place. Wildly ruthless and disrespectful on a regular basis. Talk to any woman in leadership in particular. Stock price has plummeted. Much further, and departures will add up. Loyalty to stock price, definitely not to the leadership. Diversity? Clear opportunity to hire a POC on the Board and who did they hire? Another white man. No substance or investment behind diversity whatsoever so stop pretending you're the voice for the industry. All remarkably disappointing.

2.0
Apr 5, 2024
Recommend
Business Outlook

Pros

Twilio used to be a really good company and there's still echos of that today. Compensation is reasonable but not outstanding for the market. Remote-first is a pro for many people, but it's also clearly led to a degradation in culture. Most people are competent and kind.

Cons

Think twice before accepting a job at Twilio. Twilio has fallen from a market leader and innovator to a company playing catch up and trying to defend shrinking margins through cutting cost instead of creating new/higher value (e.g. cutting jobs in the US to rehire in India). Leadership has been pretty poor at the medium and top levels of the company with lots of turnover after big bets and investments failed. 2023 was a tough year for a lot of companies, but there's a reason Twilio's stock dropped from ~$422 to ~$60 in a little over a year. There's a lack of vision and ownership among management which has resulted in confusion during quarterly and annual planning (no clear direction or product vision to guide it) and PMs getting hired for roles only to be laid off 2-3 months later for "re-orgs".

Viewing 49 - 51 of 2,074 Reviews

Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.