Inconsistent and contradictory
Pros
Customers are generally ok to serve. (A few odd ones if you're fast enough at the cash desk though)
Cons
Inconsistency - Zara change the rota everyday for Cashiers. You are told to check it everyday. So if you have other commitments, dont expect to fulfill them unless you have a good reason. They change the rota without telling you so if you dont turn up, you're in trouble. (Buy a Magic 8 Ball!) I've signed for a 20hour contract. In my first week i've done 5 out of 7 days already and a total of 34 hours. so clearly not part-time at all, or taking into account my needs (exams and studying). when shown how to do something ONCE (i.e. cashing up, following other procedures) i'm told that i must know how to do it myself the next time. very unrealistic and unreasonable. Also told by my Head Cashier that 3 mistakes = a disciplinary. (i tried to explain that i dont have an eidetic memory or that i'm not a robot but that was disregarded). standing for hours on shop floor behind cash desk and serving customers = tiring for your feet. shifts will begin i.e. 12-8pm, but then you are expected to stay 1 hour behind and ensure all is ok for cashing up the till. if not, you cant go home. it must be sorted out. you help with cashing up or shop floor folding. shift pattern is also sneaky that way too. you do say 5 hours = no break entitlement. but then stay an extra hour so by law you are allowed a 20min break for doing 6 hours but you dont get one, you work the 6 hours straight. other colleagues tell you how to do things, so some actually contradict themselves. others then complain and say that you're liable for mistakes. so expect to be confused. dont like how the rota can change as and when they please, yet when you ask them they say that they cant change it at all and that they need 1 months notice or before the next months rota is done. you can arrive at work, they dont even say hello and then ask you to stay to close. i dont like this inconsistency, contradictory stance and treated with disdain. you're not meant to speak spanish on shop floor at all yet many do. some staff are polite. others are just rude/ignorant. dont believe I will be staying here for much longer. i dont need the stress and i dont care about the staff discount either. my sanity and health are more important than clothes. this is hardcore retail... like working for the 'MI:5' leading clothing retailer where everything is meant to be perfect the first time round and you are to be a 'yes man'. your life will be zara, zara and zara. nothing else.
